Licensed Optician

AEG Vision • Bellevue, WA

1d

About The Position

At AEG, the Licensed Optician provides expert eyewear solutions and exceptional patient care. The role assists patients in selecting eyewear and accessories suited to their prescriptions, lifestyles, and personal styles. It combines technical expertise in frame fitting, measurements, prescription interpretation, and lens dispensing with outstanding customer service to support patient satisfaction and loyalty.

The Licensed Optician explains customized product and service recommendations, identifies patients’ visual needs, and recommends appropriate frames, lenses, treatments, and specialty products. The role also handles order follow-up and patient communications, insurance and product questions, eyewear dispensing and adjustments, and upkeep of the practice’s optical displays and work areas.

Requirements

• State licensure.
• High school diploma or GED.
• Optical dispensing experience.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification is preferred but not required.
• Experience with HIPAA requirements is preferred.
• Sales experience is preferred.

Responsibilities

• Deliver an excellent experience to each patient and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, build rapport, ask lifestyle questions, identify visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lenses and frames.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Assist patients with frame, lens-type, and lens-treatment selections based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
• Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists; enter prescription details into the EHR and ALE system and ensure required documentation is scanned and attached to patient charts.
• Follow up on pending orders, verify they meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and requesting patient feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Inspect finished products for flaws and clean and polish lenses.
• Keep frame boards, displays, mirrors, the workbench, and office area clean and organized.
• Answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions accurately.
• Communicate with technicians and managers to share patient information and request order-status information.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED