Licensed Optician-Walnut Creek CA-LensCrafters

EssilorLuxottica Group•Walnut Creek, CA

1d•$25 - $39

About The Position

The Licensed Optician delivers the LensCrafters brand value proposition and helps establish the store as the premier destination for vision needs in the community. The role creates value for customers by providing exceptional customer service and high-quality, carefully crafted eyewear that exceeds expectations. The Licensed Optician welcomes customers, sets expectations, custom-fits glasses, positions prescription lenses, takes and records measurements, and adjusts eyewear to ensure it meets quality standards and customer needs. The role also supports complex product and prescription needs, demonstrates strong optical expertise and product knowledge, uses technology and appropriate tools accurately, and contributes to store results, appearance, safety, and policy compliance.

Requirements

High school graduate or equivalent.
State licensure.
Optical dispensing experience.
Strong customer service skills, including communication, listening, and team-building.
Knowledge of current store merchandise.
Strong basic math skills.
Awareness of current fashion trends.
Selling skills and ability to use and carry an iPad or tablet.
Familiarity with point-of-sale systems, computers, and calculators.
Willingness to embrace new technology and change.

Nice To Haves

Previous customer service and retail experience.

Responsibilities

Welcome customers and set expectations for their experience.
Custom-fit glasses and precisely place prescriptions in lenses.
Serve as a leader in optical knowledge and support the team with complex product needs and prescriptions.
Take and record measurements; adjust and fit eyewear accurately and ensure finished eyewear meets standards and customer needs.
Use technology and appropriate tools accurately, even under time pressure and during periods of high customer volume.
Use product knowledge to help resolve customer issues, identify root causes, and exceed customer expectations.
Multi-task, prioritize, and manage time across competing priorities.
Work toward exceptional results on brand key performance indicators and competencies.
Help keep the store clean, attractive, and organized.
Inform management of safety opportunities and demonstrate safe work practices.
Pursue continual learning, improvement, and results.
Follow company policies and procedures, including those related to discounts, promotions, and inventory management.