Licensed Optician

Stanton Optical • Niagara Falls, NY

2d

About The Position

Stanton Optical is seeking a Licensed Optician to help create an easy eye care experience and provide a superior customer experience. The role involves teaching patients, facilitating the dispense process, matching patient needs with the company’s services and products, resolving issues, and assisting with sales. Stanton Optical is a full-service retail optical center focused on customer service and quality eyewear at affordable prices. The company’s vision is to modernize the eye care experience for all people, and its mission is to make eye care easy.

The position offers an hourly wage of $25 to $30, plus 2% commission on personal sales. Work hours are determined by business needs. Eligible employees may receive medical, dental, and prescription drug coverage; company-paid life and short-term disability coverage; free eyeglasses; identity theft protection; pet insurance; paid time off that increases with seniority; professional development and promotion opportunities; employee recognition programs; and access to an Employee Assistance Program. Employees also receive two free eyeglasses each year with no dollar limit and friends-and-family product discounts.

Requirements

• Experience delivering outstanding customer service to patients as a Licensed Optician.
• Valid ABO and NCLE credentials and/or a license in the applicable state.
• High school diploma or equivalent.
• Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• Effective communication skills with a diverse group of people.
• Schedule flexibility; work hours are determined by business needs.
• Knowledge of MS Word, Google Docs, or similar tools.
• Passion for outstanding customer and patient care.
• Interest in learning and fostering innovation among the team.
• Ability to promote high work standards and empower others to adopt an entrepreneurial mentality.

Responsibilities

• Greet patients and customers as they enter the store and identify their needs to provide an easy and memorable experience.
• Recommend available products and services.
• Meet sales goals established by management while complying with company and local policies and procedures.
• Help patients and customers select products and services suited to their budget and eye care needs.
• Identify and troubleshoot prescription-related problems, resolve complaints, calm dissatisfied patients, and provide solutions.
• Measure, fit, and adapt lenses and frames according to written optical prescriptions or specifications; determine lens specifications and make minor eyewear repairs or adjustments.
• Maintain brand standards by performing basic housekeeping duties as needed.
• Perform other duties as assigned and required.

Benefits

• Eligible employees may receive medical, dental, and prescription drug coverage.
• Company-paid life and short-term disability coverage.
• Free eyeglasses, including two pairs each year with no dollar limit.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Friends-and-family discounts on products.
• Competitive variable compensation and commissions on sales.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED