Licensed Optician

EssilorLuxottica Group • Tucson, AZ

1d

About The Position

The Licensed Optician delivers LensCrafters’ brand value proposition and helps establish the store as the premier destination for vision needs in the community. The role creates value for customers by providing legendary customer service and high-quality, precisely crafted eyewear that exceeds customer expectations.

The Licensed Optician welcomes customers, sets expectations, custom-fits glasses, takes and records measurements, and ensures prescription lenses and finished eyewear meet standards and customer needs. The role also provides optical expertise, supports the team with complex product needs and prescriptions, uses technology and appropriate tools accurately, and helps maintain an organized and safe store. The position requires product knowledge, customer service, prioritization, problem-solving, and adherence to company policies and procedures.

Requirements

• High school graduation or equivalent.
• State licensure.
• Optical dispensing experience.
• Strong customer service skills, including communication, listening, and teamwork.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills and ability to use and carry an iPad or tablet.
• Familiarity with point-of-sale systems, computers, and calculators.
• Willingness to embrace new technology and change.

Nice To Haves

• Previous customer service and retail experience.

Responsibilities

• Welcome customers and set expectations.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Act as a leader in optical acumen and assist the team with complex product needs and prescriptions.
• Take and record measurements, accurately adjust and fit eyewear, and ensure finished eyewear meets standards and customer needs.
• Use technology and appropriate tools accurately, including under time pressure and during periods of high customer volume.
• Use product knowledge to resolve customer issues proactively and ensure customer expectations are exceeded.
• Multi-task, prioritize, and manage time across competing priorities.
• Strive to achieve Brand KPIs and competencies.
• Help keep the store clean, attractive, and organized.
• Inform management of safety opportunities and demonstrate safe work practices.
• Adhere to company policies and procedures, including those covering discounts, promotions, and inventory management.
• Pursue continual learning and improvement while working toward results.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED