Licensed Optician

AEG Vision • San Mateo, CA

5d

About The Position

At AEG, the Licensed Optician provides expert eyewear solutions and exceptional patient care. The role helps patients select eyewear and accessories suited to their prescriptions, lifestyles, and personal styles, while ensuring proper frame fit, accurate measurements, and correct lens dispensing. The position combines technical expertise with customer service to support patient satisfaction and loyalty.

The Licensed Optician receives patient handoffs from technicians or doctors, identifies visual needs, and recommends appropriate frames, lenses, lens treatments, and specialty products. The role also explains product and service recommendations, prescription and insurance information, eyewear care, warranties, and replacement options. It manages order follow-up and patient communications, dispenses and adjusts eyewear, maintains accurate patient records, and keeps the practice’s optical area clean and organized.

Requirements

• State licensure.
• High school diploma or GED.
• Optical dispensing experience.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification is preferred but not required.
• Experience with HIPAA requirements is preferred.
• Sales experience is preferred.

Responsibilities

• Deliver an extraordinary experience to each patient and explain customized recommendations for products and services.
• Receive patient handoffs from technicians or doctors, establish rapport, ask about lifestyle, identify visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Help patients select frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
• Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the Electronic Health Record (EHR) and ALE system and ensure required documentation is scanned and attached to the patient chart.
• Follow up on pending orders, verify orders meet time guidelines, inform patients about delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments if needed, and asking for patient feedback.
• Adjust eyewear for visual acuity, proper fit, and comfort; use tools to perform adjustments and repairs.
• Communicate with technicians and managers to share patient information or request order-status updates.
• Inspect final products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the workbench, and office area to maintain cleanliness and visual appeal.
• Analyze product issues and accurately answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability benefits
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED