Licensed Optician

AEG Vision • Springfield, OH

1d

About The Position

The Licensed Optician provides expert eyewear solutions and exceptional patient care. The role helps patients select eyewear and accessories suited to their prescriptions, lifestyles, and personal styles, ensuring proper frame fit, accurate measurements, and correct lens dispensing. The position combines technical expertise with customer service to support quality, patient satisfaction, trust, and repeat business.

The optician works with patients and practice staff throughout the eyewear process, including recommendations, order entry and follow-up, insurance and product questions, dispensing, adjustments, and repairs. The role also maintains product knowledge and helps keep the practice and displays clean and organized.

Requirements

• State licensure.
• High school diploma or GED.
• Optical dispensing experience.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification.
• Experience with HIPAA requirements.
• Sales experience.

Responsibilities

• Deliver an extraordinary experience to each patient and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, build rapport, ask about lifestyle and visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Help patients select frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
• Maintain knowledge of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations, and answer patient questions about insurance, products, services, pricing, upgrades, promotions, and warranties.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the Electronic Health Record (EHR) and ALE system, ensuring required documentation is scanned and attached to the patient chart.
• Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and requesting patient feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Communicate with technicians and managers to share patient information and obtain order-status updates.
• Inspect finished products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the workbench, and office area to maintain the practice's cleanliness and visual appeal.
• Understand product issues and analyze problems.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match.
• Medical, dental, vision, life, short-term disability, and long-term disability benefits.
• Employee vision discount program.
• HSA/FSA.
• Paid time off.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED