Licensed Optician

EssilorLuxottica Group•Totowa, NJ

3d•$25 - $39

About The Position

The Licensed Optician delivers the LensCrafters brand value proposition and helps establish the company as the premier destination for vision needs in the community. The role creates value for customers through exceptional service and high-quality, carefully crafted eyewear that exceeds customer expectations.

Requirements

High school graduate or equivalent.
State licensure.
Optical dispensing experience.
Strong customer service skills, including communication, listening, and team-building.
Knowledge of current store merchandise.
Strong basic math skills.
Awareness of current fashion trends.
Selling skills and ability to use and carry an iPad or tablet.
Familiarity with point-of-sale systems, computers, and calculators.
Willingness to embrace new technology and change.

Nice To Haves

Previous customer service and retail experience.

Responsibilities

Welcome customers and set expectations.
Custom-fit glasses and precisely place prescriptions in lenses.
Act as a leader in optical acumen.
Take and record measurements; adjust and fit eyewear accurately, ensuring finished eyewear meets standards and customer needs.
Assist the team with complex product needs and prescriptions.
Use technology accurately under time pressure and during high customer volume; demonstrate product knowledge and use appropriate tools.
Proactively explore the root cause of issues and work toward customer satisfaction and exceeding expectations.
Multi-task, prioritize, and manage competing priorities.
Strive to achieve exceptional results on brand KPIs and competencies.
Help keep the store clean, attractive, and organized.
Inform management of safety opportunities and demonstrate safe work practices.
Pursue continual learning and improvement while working resourcefully and toward results.
Follow company policies and procedures, including those covering discounts, promotions, and inventory management.