Licensed Optician

AEG Vision • Somerset, TX

1d

About The Position

At AEG, the Licensed Optician provides expert eyewear solutions and exceptional patient care. The role assists patients in selecting eyewear and accessories suited to their prescriptions, lifestyles, and personal styles. It combines technical expertise in frame fitting, measurements, prescription interpretation, and lens dispensing with attentive customer service to support patient satisfaction and loyalty.

The Licensed Optician explains product and service recommendations, identifies patients’ visual needs, and recommends frames, lenses, lens treatments, and specialty products. The role also handles order follow-up and patient communications, explains insurance and product-related information, dispenses and adjusts eyewear, and helps maintain the practice’s displays and work areas.

Requirements

• State licensure.
• High school diploma or GED.
• Optical dispensing experience.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.

Nice To Haves

• ABO/NCLE certification.
• Experience with HIPAA requirements.
• Sales experience.

Responsibilities

• Deliver an exceptional patient experience and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, build rapport, ask about patients’ lifestyles and visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order status updates, resolve order issues, and escalate issues to management.
• Assist patients in selecting frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
• Educate patients about eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
• Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Enter prescription information into the Electronic Health Record (EHR) and ALE system and ensure required documentation is scanned and attached to patient charts.
• Follow up on pending orders, verify they meet time guidelines, notify patients of delays, and inform patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments when needed, and asking patients for feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Use optical tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
• Communicate with technicians and managers about patient information and order status.
• Inspect finished products for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, the workbench, and office area to maintain cleanliness and visual appeal.
• Answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions accurately.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• Health savings account (HSA) and flexible spending account (FSA)
• Paid time off (PTO)
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED