Licensed Optician

EssilorLuxottica Group • Watchung, NJ

4d • $25 - $39

About The Position

The Licensed Optician delivers LensCrafters’ brand value proposition and helps establish the company as the premier destination for vision needs in the community. The role creates value for customers through attentive service and high-quality, precisely crafted eyewear that exceeds expectations. The position requires optical dispensing expertise, strong product knowledge, accurate use of technology and tools, and the ability to help customers with eyewear fit and prescription needs. The Licensed Optician also supports store standards, safety, inventory procedures, and team performance.

Requirements

• High school graduate or equivalent.
• State licensure.
• Optical dispensing experience.
• Strong customer service skills, including communication, listening, and teamwork.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills and ability to use and carry an iPad or tablet.
• Familiarity with point-of-sale systems, computers, and calculators.
• Willingness to embrace new technology and change.

Nice To Haves

• Previous customer service and retail experience.

Responsibilities

• Welcome customers and set expectations for their experience.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Serve as a leader in optical knowledge and assist the team with complex product needs and prescriptions.
• Take and record measurements, adjust and fit eyewear accurately, and ensure finished eyewear meets standards and customer needs.
• Use technology accurately despite time pressure and customer volume, applying product knowledge and appropriate tools.
• Identify root causes of issues, anticipate needs, resolve problems, and ensure customer expectations are exceeded.
• Multitask, prioritize, and manage time amid competing priorities.
• Work toward exceptional results on brand KPIs and competencies.
• Help keep the store clean, attractive, and organized.
• Inform management of safety opportunities and demonstrate safe work practices.
• Pursue continual learning and improvement while remaining self-motivated and results-oriented.
• Follow company policies and procedures, including those for discounts, promotions, and inventory management.

Benefits

• Benefits may include health care, retirement savings, paid time off or vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED