Licensed Optician

EssilorLuxottica Group•Dartmouth, MA

3d•$24 - $37

About The Position

At LensCrafters, the Licensed Optician provides patient experiences through eyewear selection, accurate measurements, ordering, and fitting to meet patients’ eyewear needs. The role supports establishing the practice as a premier destination for vision needs in the community. The position requires an active state optical license, which must be maintained, and involves working weekends and evenings as business needs require, depending on location. The role is spent selling on your feet 80%–100% of the time.

Requirements

High school graduate or equivalent.
Active state optical licensure and ability to maintain the license.
Strong customer service skills, including communication, listening, and team building.
Knowledge of inventory management systems.
Strong basic math skills.
Sales skills and ability to use and carry a tablet.
Willingness to embrace new technology and change.

Nice To Haves

Previous eyecare and/or customer service experience.
Familiarity with technology such as point-of-sale systems, patient record systems, and other software applications.

Responsibilities

Custom fit glasses and precisely place prescriptions in lenses.
Serve as a leader in optical knowledge and provide guidance to peers.
Take and record measurements, adjust or fit eyewear, and ensure finished eyewear meets standards and patient requirements.
Explore patients’ needs and priorities by asking open-ended questions.
Assist peers with complex product needs and prescriptions.
Use practice tools and follow company policies and procedures.
Anticipate and investigate patient problems, develop long-term solutions, resolve issues promptly, and partner with management as needed.
Multitask, prioritize, and manage time amid competing priorities.
Commit to delivery dates and times, seek feedback, and ask for referrals.
Work toward exceptional results on KPIs and competencies.
Present, celebrate, and educate at the time of dispense.
Maintain a clean, attractive, and organized practice, and secure and protect company assets.
Inform management of safety opportunities and demonstrate safe work practices.
Pursue continual learning and improvement and demonstrate drive for results.
Follow company policies and procedures, including those for discounting, promotions, and inventory management.
Work weekends and evenings in support of business needs, varying by location.
Meet attendance and daily timekeeping requirements.
Maintain the proper dress code.
Perform other duties as assigned by the Practice Manager or as business needs require.