Licensed Optician - General Manager

National Vision • Cleveland, TN

4d

About The Position

America’s Best, part of National Vision, is seeking a General Manager to lead the overall success, sales, and profitability of a store. The role oversees store operations and financial performance while leading the team and supporting merchandising, training, and patient care. The General Manager fosters a positive, high-energy environment where exceptional service and teamwork thrive, and partners with the Doctor to ensure patients receive a high level of care.

Requirements

• 5+ years of retail experience.
• ABO and NCLE certification.
• Proven ability to lead, coach, and build strong associate relationships.
• Strong communication, organization, and problem-solving skills.
• Passion for exceptional customer service and driving sales.
• Solid understanding of store operations and business performance.

Nice To Haves

• Supervising experience.
• Knowledge of the optical industry.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Oversee daily store operations, including staffing, inventory management, bookkeeping, planning, and enforcement of company policies.
• Lead, train, and develop associates through coaching, feedback, and growth opportunities.
• Monitor store performance and guide associates in delivering outstanding customer and patient experiences.
• Partner with the Doctor to ensure patients receive the highest level of care.
• Conduct store audits and uphold quality, merchandising, and service standards.
• Communicate with the District Manager and provide accurate reporting.
• Ensure the store and facility meet corporate and safety standards.
• Execute marketing, merchandising, and promotional initiatives according to brand standards.
• Manage budgets, supplies, and inventory to meet financial goals.
• Recruit, hire, and retain talent, and create schedules based on business needs and store traffic.
• Coach the team toward sales and service excellence by leading by example.
• Provide timely feedback and performance evaluations and address issues proactively.
• Ensure compliance with company policies and maintain accurate associate files and records.

Benefits

• Competitive pay and bonus opportunities.
• Health and dental insurance.
• 401(k) retirement savings with company match.
• Stock purchase plan.
• Flexible Spending Account.
• Paid time off and company holidays.
• Parental leave.
• Employee eyewear discount.
• Short- and long-term disability insurance.
• Life insurance.
• College scholarship program.
• Training programs and access to educational courses.
• Professional growth, internal promotions, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed