Licensed Optician - General Manager

National Vision•Coral Springs, FL

About The Position

America’s Best, part of National Vision, is seeking a General Manager to lead a store team and deliver strong sales, profitability, and patient and associate experiences. The General Manager is responsible for the overall success of the store, including financial performance, operations, team leadership, merchandising, training, and patient care. The role sets a positive, high-energy environment where exceptional service and teamwork thrive.

Requirements

At least 5 years of retail experience.
ABO and NCLE certification.
Ability to lead, coach, and build strong associate relationships.
Strong communication, organization, and problem-solving skills.
Passion for exceptional customer service and driving sales.
Solid understanding of store operations and business performance.

Nice To Haves

Supervising experience.
Knowledge of the optical industry.
Bachelor’s degree or equivalent experience.

Responsibilities

Oversee daily store operations, including staffing, inventory management, bookkeeping, planning, and enforcement of company policies.
Lead, train, and develop associates through coaching, feedback, and growth opportunities.
Monitor store performance and guide associates in delivering outstanding customer and patient experiences.
Partner with the Doctor to ensure patients receive a high level of care.
Conduct store audits and uphold quality, merchandising, and service standards.
Communicate with the District Manager and provide accurate reporting.
Ensure the store and facility meet corporate and safety standards.
Execute marketing, merchandising, and promotional initiatives according to brand standards.
Manage budgets, supplies, and inventory to meet financial goals.
Recruit, hire, and retain talent, and create schedules based on business needs and store traffic.
Coach the team toward sales and service excellence.
Provide timely feedback and performance evaluations, and address issues proactively.
Ensure compliance with company policies and maintain accurate associate files and records.