Licensed Optical Manager Full Time

BJ's Wholesale Club • Weymouth, MA

42d • Onsite

About The Position

BJ’s Wholesale Club is seeking a Licensed Optical Manager to perform all duties of an optician, in addition to managerial responsibilities. This role involves managing, teaching, and coaching optical team members, interacting with members, confirming appointments, and maintaining the department. The Optical Manager acts as the liaison between members and the lab to ensure timely order processing. The advertised pay range does not include additional compensation from our Manager Bonus and spiff programs. This position requires leadership through strategic thinking, sound decision-making, and effective communication, building high-performing teams, and driving business results. Team members will be taught, coached, and led through the club-level training process, fostering a culture of development, ethical decision-making, and engagement. Members will receive excellent service, with team members empowered to resolve concerns. The role also involves leading teams to deliver daily club standards, maintaining a clean and organized department, and understanding key metrics to drive performance and profitability. The Optical Manager will communicate the connection between operational performance and financial targets to the team.

Requirements

• Must be licensed to work as an optician within the State and keep license up to date and active.
• High school diploma, college degree, and/or big box wholesale, retail, optical, and/or management experience is preferred.
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Strong interpersonal skills, customer service skills, organizational skills and an attention to detail required.
• Open shift availability required.
• At least 18 years of age.

Nice To Haves

• Knowledge of optical products and business practices preferred.

Responsibilities

• Provides a high level of Member service, including answering all incoming calls, scheduling patients for eye exams, being open and honest in communication and maintaining a friendly, pleasant demeanor with Members at all times.
• Provides support to Members in making eyeglass adjustments, taking measurements, reading prescriptions on the lensometer, timely notification of product readiness, proper handling of all money related transaction, and completing paperwork necessary to place and process orders.
• Manages Optical department team members and ensures all team members diligently engage in person and over the phone with Members.
• Manages all sales opening and closing procedures at the end of the shift.
• Ensures that accurate funds are collected, and payments are made at the point of service.
• Strives to deliver sales and metric goals by educating patients on the benefits of available products, and by recommending those that will improve their visual needs.
• Spends downtime engaging with members in front of Optical.
• Communicates and follows up with Club Manager and Regional Optical Manager regarding department performance, maintenance situations, team member’s performance, and doctor relations.
• Ensure workstation/Optical department is always maintained and clean.
• Supervises all team members in the Optical department and is responsible for training, separations, recommendation for promotions, and coaching.
• Maintains all club policies and procedures.
• Performs other duties as assigned.
• Regular, predictable, full attendance is an essential function of this job.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree