Licensed Optical Manager Full Time

BJ's Wholesale Club • Albany, NY

1d • Onsite

About The Position

BJ's Wholesale Club is seeking a Licensed Optical Manager to perform all duties of an optician, in addition to managerial responsibilities. This role involves managing, teaching, and coaching optical team members, interacting with members, confirming appointments, and maintaining the department. The Optical Manager acts as the liaison between members and the lab to ensure timely order processing. The advertised pay range does not include additional compensation from manager bonus and spiff programs. This position requires leadership through strategic thinking, sound decision-making, and effective communication, building high-performing teams, and driving business results. Team members will be taught, coached, and led through the club-level training process, fostering a culture of development, ethical decision-making, and engagement. The role emphasizes a member-centric approach, ensuring service excellence, resolving concerns, and maintaining a safe and positive environment. Daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate) and Club Standards is expected. The manager must possess a deep knowledge of key metrics and reporting to drive performance and profitability, identifying trends and opportunities, and correcting process breakdowns before they impact performance. Clear communication to the team about the connection between operational performance and financial targets is crucial.

Requirements

• Must be licensed to work as an optician within the State and keep license up to date and active.
• High school diploma, college degree, and/or big box wholesale, retail, optical, and/or management experience is preferred.
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Strong interpersonal skills.
• Strong customer service skills.
• Strong organizational skills.
• Attention to detail required.
• Open shift availability required.
• At least 18 years of age.

Nice To Haves

• Knowledge of optical products and business practices preferred.

Responsibilities

• Perform all duties required of an optician.
• Manage, teach, and coach optical team members.
• Interact with Members, confirm appointments, and maintain department upkeep.
• Serve as the liaison between members and the lab to ensure timely order processing.
• Exhibit strategic thinking and sound decision-making.
• Lead through change and model leadership competencies.
• Communicate effectively and provide teams with necessary information.
• Build high-performing teams by creating a culture of collaboration.
• Provide honest and timely direction, follow-up, and feedback.
• Execute business expectations within expected timeframes.
• Teach, coach, and lead team members through the club-level training process.
• Support team member engagement to enable policy and procedure application.
• Drive a culture of development, strategic thinking, ethical decision-making, and engagement.
• Address all concerns with the team member and member in mind.
• Ensure a safe and positive environment and experience for team members and members.
• Embrace inclusion and diversity through collaboration and respect.
• Acknowledge team member success and work as a team to achieve goals.
• Identify and retain top talent.
• Guarantee service excellence through all points of contact.
• Set service standard expectations for all team members.
• Provide team support and empowerment to resolve every member concern.
• Lead teams to deliver GOLD club standards daily.
• Define and model GOLD - Grand opening look daily.
• Ensure all items are stocked and planograms are executed.
• Maintain visible and accurate signage.
• Ensure the club is clean and organized, inside and out.
• Acquire a deep knowledge of key metrics and reporting for total club and department performance.
• Drive performance and profitability by using reporting to identify trends and areas of opportunity.
• Identify and correct process breakdowns before they negatively impact club performance metrics.
• Communicate a simple message to the team on the connection between consistent operational performance and achieving club financial targets.
• Provide a high level of Member service, including answering all incoming calls and scheduling patients for eye exams.
• Be open and honest in communication and maintain a friendly, pleasant demeanor with Members at all times.
• Provide support to Members in making eyeglass adjustments, taking measurements, reading prescriptions on the lensometer, timely notification of product readiness, proper handling of all money-related transactions, and completing paperwork necessary to place and process orders.
• Manage Optical department team members and ensure all team members diligently engage in person and over the phone with Members.
• Maintain a high degree of discretion and adhere to all privacy and confidential/proprietary company policies and procedures (i.e., HIPAA).
• Manage all sales opening and closing procedures at the end of the shift.
• Ensure accurate funds are collected and payments are made at the point of service.
• Strive to deliver sales and metric goals by educating patients on the benefits of available products and recommending those that will improve their visual needs.
• Spend downtime engaging with members in front of Optical.
• Communicate and follow up with Club Manager and Regional Optical Manager regarding department performance, maintenance situations, team member performance, and doctor relations.
• Ensure workstation/Optical department is always maintained and clean.
• Supervise all team members in the Optical department and be responsible for training, separations, recommendations for promotions, and coaching.
• Maintain all club policies and procedures.
• Perform other duties as assigned.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with a 15% discount

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED