Licensed Optical Manager Full Time

BJ's Wholesale Club • Hyannis, MA

2d • Onsite

About The Position

BJ’s Wholesale Club is seeking a Licensed Optical Manager to lead and manage the optical department. This role involves performing optician duties, managing and coaching the optical team, interacting with members, confirming appointments, and maintaining the department. The Optical Manager acts as a liaison between members and the lab to ensure timely order processing. The position requires strategic thinking, effective communication, and the ability to drive business results and team member engagement. A strong focus on member service excellence and adherence to club standards is essential. The role also involves understanding key business metrics, managing sales, and ensuring the department's profitability. This is a full-time position.

Requirements

• Must be licensed to work as an optician within the State and keep license up to date and active.
• High school diploma, college degree, and/or big box wholesale, retail, optical, and/or management experience is preferred.
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Strong interpersonal skills, customer service skills, organizational skills and an attention to detail required.
• Open shift availability required.
• At least 18 years of age.

Nice To Haves

• Knowledge of optical products and business practices preferred.

Responsibilities

• Perform all duties required of an optician.
• Manage, teach, and coach optical team members.
• Interact with members, confirm appointments, and maintain department upkeep.
• Serve as the liaison between members and the lab for timely order processing.
• Exhibit strategic thinking and sound decision-making using business data.
• Lead through change and model leadership competencies.
• Communicate effectively and provide teams with necessary information.
• Build high-performing teams by creating a culture of collaboration.
• Provide honest and timely direction, follow-up, and feedback.
• Execute business expectations within expected timeframes.
• Teach, coach, and lead through the club level training process.
• Support team member engagement and ensure application of policies and procedures.
• Drive a culture of development, strategic thinking, ethical decision-making, and engagement.
• Address team member and member concerns and escalate as appropriate.
• Ensure a safe and positive environment for team members and members.
• Embrace inclusion and diversity, working with collaboration and respect.
• Acknowledge team member success and work as a team to achieve goals.
• Identify and retain top talent.
• Guarantee service excellence through all points of contact.
• Set service standard expectations for all team members.
• Provide team support and empowerment to resolve member concerns.
• Deliver GOLD Member Standards daily: Greet, Anticipate, Appreciate (GAA).
• Ensure fast, friendly service.
• Maintain club standards for fullness, freshness, and cleanliness.
• Lead teams to deliver GOLD club standards daily, including a grand opening look.
• Ensure all items are stocked and planograms are executed.
• Maintain visible and accurate signage.
• Keep the club clean and organized, inside and out.
• Acquire deep knowledge of key metrics and reporting for total club and department performance.
• Drive performance and profitability by using reporting to identify trends and opportunities.
• Identify and correct process breakdowns before they negatively impact performance.
• Communicate the connection between operational performance and financial targets to the team.
• Provide a high level of Member service, including answering calls and scheduling appointments.
• Be open and honest in communication and maintain a friendly demeanor.
• Support members in making eyeglass adjustments, taking measurements, and reading prescriptions.
• Provide timely notification of product readiness and handle transactions and paperwork.
• Manage sales opening and closing procedures.
• Ensure accurate funds are collected and payments are made at the point of service.
• Strive to deliver sales and metric goals by educating patients on product benefits and recommending solutions.
• Engage with members in front of the Optical department during downtime.
• Communicate and follow up with Club Manager and Regional Optical Manager regarding department performance, maintenance, team member performance, and doctor relations.
• Ensure workstation/Optical department is always maintained and clean.
• Supervise all team members in the Optical department, responsible for training, separations, promotion recommendations, and coaching.
• Maintain all club policies and procedures.
• Perform other duties as assigned.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with a 15% discount

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED