Licensed Massage Therapist

Wisconsin Athletic Club LLC•Goerke's Corners, WI

12d

About The Position

At WAC, Massage Therapy is offered to members and non-members to support wellbeing by reducing stress, relieving pain, improving circulation, and promoting relaxation and recovery. The Licensed Massage Therapist builds a client base, welcomes clients at check-in, processes payments, and rebooks cancellations. This is a front-line role involving frequent interaction with team members, club members, and guests, with an emphasis on hospitality and building relationships. The therapist provides massage services while contributing to club operations, teamwork, safety, financial procedures, income generation, programming, and member integration and retention.

Requirements

Must be licensed and registered by the state.
Maintain good standing for state license, national certification, and CPR.
Follow HIPAA guidelines for privacy.
Follow insurance, liability, and incident-report procedures.

Responsibilities

Build a massage client base; welcome clients at check-in, process payments, and rebook cancellations.
Deliver visible, hospitable client service and regularly interact with clients and prospective clients.
Attend Massage meetings and work scheduled massages or arrange substitutes, informing the Team Lead of changes.
Maintain cleanliness and safety of the Massage area before, during, and after sessions.
Respond to communications within one business day and maintain SOAP notes for all clients via SOAP Vault.
Follow Massage department policies and procedures.
Participate in 90-day reviews and ongoing Massage Therapist evaluations; communicate concerns, suggestions, and complaints to the Team Lead.
Pursue and share ongoing personal and professional development, and help the team as needed.
Know and follow the Safety Plan and Emergency Action Plan; promptly resolve safety problems and report issues or broken equipment to the GM, Manager-On-Duty, or Maintenance team.
Maintain good standing for state license, national certification, and CPR; follow HIPAA privacy guidelines and insurance, liability, and incident-report procedures.
Communicate massage service value, benefits, and pricing to current and prospective clients.
Schedule massages accurately in the member relations management system and submit individual Massage payroll by the deadline.
Meet or exceed Massage goals and contribute to Aquatics goals individually and department-wide.
Follow up with clients to encourage rebooking and retention; share promotions and recommend relevant additional services.
Assist with Massage programs and events, use the Program Process when creating or evaluating events, and sign up for programs and activities to increase WAC product knowledge.
Participate in community organizations and positive social media to promote the club.
Welcome new Massage clients, connect them with other programs and events, follow the 5-foot greeting rule, and participate in the retention program sessions.