Licensed Independent Claims Adjuster - Pet Insurance - Remote Position

Prudent Pet • Downers Grove, IL

4d • Remote

About The Position

We are looking for an experienced Pet Insurance Claims Adjuster who also has a strong background in pet health, certified vet tech experience preferred, to join our claims processing team. The right candidate has extensive knowledge of the insurance claims process, is an expert at communicating with both policy holders and veterinary staff, is extremely organized, and has strong analytical and problem-solving skills. This is a great opportunity for one who is naturally curious and has a knack for figuring out the best processes and procedures for accurately reviewing medical records and invoices.

Requirements

• Licensure Adjuster License required
• At least three years of claims experience required
• At least three years of customer service experience
• At least five years of Vet Tech experience required
• It is critical that this person be flexible and can mold and adapt their processes as we continue to determine efficiencies
• Must possess a can-do attitude, one who is willing and able to go above and beyond, a true team player
• Must be an expert communicator with the ability to build relationships, both over the phone and over messaging platforms like email, text, MS Teams messages.
• Positive, patient person, with exceptional reading comprehension skills who can work both independently and toward team goals

Nice To Haves

• certified vet tech experience preferred

Responsibilities

• Adjudicates pet insurance claims with respect to policy limits and terms in a timely manner
• Evaluates and resolves claim issues accurately and efficiently
• Is present in our overflow Customer Service phone queue and provides exceptional customer centric service to both the insured and other external parties to ensure a positive experience is the final result.
• Communicates using the highest level of professionalism with external parties such as the insured, veterinarian offices, breeders, or adoption agencies to request, notify or verify information
• Manages all aspects of the claims process in the policy administration platform
• Prepares and provides reports to management as requested
• Establishes a strong working relationship with the insurance carrier paying claims
• Bring up ways to manage claims better and improve processes
• Ask customers for reviews and referrals
• Performs all other duties as assigned

Benefits

• Base Salary
• Generous benefits package including medical, dental and vision
• An immediate PTO bank to use as well as flexible schedules
• Employee discount on your pet insurance
• Opportunities for sharing your knowledge and experience across the entire organization
• A seat in a small, fast-growing company with opportunities for growth, leveraging your creativity, and promotions from within.
• Being a part of an inspiring, brilliant, entertaining, highly efficient and productive culture that you can find nowhere else

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed