Claims Resolution Adjuster II – Remote

Allstate•USA - TX (Remote), TX

1d•$50,000 - $75,050•Remote

About The Position

As a Claims Resolution Adjuster II, your main focus will be investigating automobile accidents involving single or multiple vehicles which result in property damage and/or bodily injury. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved. You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience: The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – you will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Requirements

A dedicated workspace in your residence that is private and free from distractions.
A minimum internet bandwidth of 50 MB down/5 MB up.
Appropriate work surface and seating.
Must be in the United States.
Must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment if currently holding an active insurance license.
Must formally surrender resident producer license when instructed to by the licensing team if seeking an adjuster role and holding a resident producer license.
Must submit to a background investigation.
Must not be a current employee or candidate who has previously worked for Allstate, including its family of companies, to be eligible for the sign-on bonus.

Nice To Haves

2+ years claims adjusting experience determining liability.
Claims investigation and negotiation experience.
Experience with liability investigations, investigating coverage, property damage coverage, set method of inspection, rental and resolving liability.
Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
Applicable active licenses needed for this role (Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License) may make you eligible for a $1000 Licensing Sign on Bonus.

Responsibilities

Investigating automobile accidents involving single or multiple vehicles which result in property damage and/or bodily injury.
Assessing coverage, liability, and damages.
Providing exceptional customer service.
Communicating with customers through voice calls, email, and text messages.
Engaging in negotiation processes to reach fair injury settlements.
Investigating casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Evaluating and negotiating claims settlements with customers, vendors, third party carriers and claimants.
Utilizing multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms.
Executing policies along policy agreements.
Keeping a clear record of work in a claims system.
Ensuring timely and accurate documentation is completed.

Benefits

Technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse).
Connectivity reimbursement of $80 per month to offset some of the cost of internet.
Time off.
Healthcare.
Retirement.
Competitive pay with needed support for continuous development and career advancement.
Flexibility in scheduling.
A time off policy that helps support your work/life balance.
Initial and ongoing training to get you proficient in your new role.
Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.