Auto Claims Adjuster - Remote

CSAA Insurance Group, a AAA Insurer•Washington, NV

2d•Remote

About The Position

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for an Auto Claims Adjuster - Remote. As an Associate Auto Claims Advisor, your responsibilities include handling non-injury claims. You will be verifying and explaining coverages, conducting liability investigations, and advising customers of your liability decision. You will be setting expectations about the claims process with the member, obtaining police reports, and witness statements, reaching out to other adjusters from varying insurance companies, and keeping the member informed of the claim status. We are currently hiring in the following time zones only: Pacific, Mountain, Central.

Requirements

High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features.
Capability to train and perform the job in a remote setting as required.
If working in a remote setting, capability to meet our work from home requirement.
May require Adjusters license as required by state.

Nice To Haves

2+ years of customer service experience in a fast-paced setting.
Empathy, Adaptability, Time Management, Organization.
Property and Casualty industry experience preferred.
Flexibility to work any shift during the operating hours of 5:30 a.m. to 7 p.m. PST, which may include evenings and/or weekends.
Outstanding interpersonal and strong computer navigation abilities.
Ability to handle several tasks simultaneously.
Bilingual a plus.
Shows respect for differences through excellent communication skills with people from an array of backgrounds.
Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
Travels as needed for role, including divisional / team meetings and other in-person meetings.
Fulfills business needs, which may include investing extra time, helping other teams, etc.

Responsibilities

Investigates, evaluates, negotiates and settles auto and property damage claims.
Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
Manage an inventory of claims.
Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
Ensures compliance with specific state regulations, policy provisions and standard operating procedures.
Arranges, handles and pays repair, rental, towing, total losses and negotiates storage.
Applies knowledge of estimating standards ranging from minor to moderate complexity.