$19/HR Onsite - Licensed Health Insurance Agent Seasonal - Flexible On Schedule Needed

MarketSource•Alpharetta, GA

3d•Onsite

About The Position

MarketSource is a sales acceleration company that designs, operationalizes, and executes managed sales and customer experience solutions for B2B and B2C environments. Their solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes, guided by people-focused values. The Licensed Agent Seasonal role is responsible for connecting with existing and potential members/customers of their client, working on projects that require strong customer service and sales skills. This involves assisting members and customers with plan modifications, updates, clarifications, and/or escalations to deliver best-in-class customer service, driving member engagement and retention.

Requirements

Establish and maintain a professional relationship with internal/external customers, team members and department contacts
Maintain excellent product knowledge regarding product offers, pricing and upsells
Ability to manage multiple channels of communication, including inbound and outbound phone, email, chat and paper
Ability to move between varying types of inquiries within the same shift
Possess a command of the English language with strong written and verbal communication and rapport building skills
Absorb new information and have the flexibility to adapt to new processes rapidly
Ability to process a wide range of complex details and articulate the details in simple terms to customers with varying levels of knowledge and education
Ability to multitask across multi-functional work
Aptitude for understanding details of insurance or complex information
Takes initiative and demonstrates active listening and strong problem-solving skills
Demonstrating sustained confidence and resilience during challenging interactions with the ability to de-escalate as needed
High School diploma or GED required; additional education may be required based on individual projects and/or locations assigned
Must have ability to be licensed and appointed by assigned client in all operating jurisdictions
Minimum one year of telemarketing, appointment setting experience, one year of Customer Service experience solving customer problems and/or one year of experience in an office setting environment using the telephone or computer as the primary instruments to perform specific job duties
Strong consultative service and/or sales background
Experience using Internet, Window applications (Word, Excel) and email services (Outlook)
Based on program assignment, including project and/or location of project assigned, may need to be bilingual in English, Spanish, French, or other languages as designated

Responsibilities

Processing various incoming and outgoing phone calls for assigned clients and programs focused on customer service and/or sales in accordance with policies, procedures, quality standards, and federal laws and regulations
Call processing includes but is not limited to uncovering member concerns, presenting solutions, processing enrollment applications, overcoming member objections, transitioning between script elements, asking for sales, obtaining, entering, and verifying member information (e.g. names, addresses, etc.), answering questions, resolving issues and providing Member service
Depending on client requirements, either present offers by reading scripted presentations verbatim or paraphrasing and customizing the presentations based off product summary information, allowing an opportunity to make an informed decision regarding the purchase of a product/service offer and bring member issue to resolution
Maintain strict confidentiality of information provided by customer or data accessed within assigned systems
Ability to handle member/customer inquiries and escalate as appropriate to supervisor those situations outside the Agent’s control
Maintain all licensing and continued education requirements