Licensed Customer Service Representative - Naples, FL

VetJobs • Naples, FL

1d • $23 - $26 • Onsite

About The Position

The Auto Club Group is seeking a customer-focused Field Insurance Service Representative to support members with insurance policies, payments, renewals, and product inquiries. The role combines customer service, problem-solving, and sales support to help members protect what matters while promoting ACG insurance, membership, and financial products. The position is located in Naples, Florida, and is scheduled Monday through Friday from 8:30 a.m. to 5:30 p.m. It is described as full time and on-site. The work takes place in a temperature-controlled office; the employee must be willing and able to work irregular hours, including weekends, holidays, and community events. Starting pay is $23.00 to $25.50 per hour, based on experience.

Requirements

• High school diploma or equivalent.
• Current Property & Casualty Insurance license.
• Ability to qualify for, obtain, and maintain all required state licenses and appointments to sell and/or service Auto Club Group Membership products.
• Successfully complete Customer Service, Insurance, and Membership training within six months of hire.
• Provide high-quality customer-focused service and respond to billing and coverage questions.
• Present complex information clearly and concisely.
• Service insurance policies and process applications, renewals, and amendments.
• Process monetary transactions, including taking payments.
• Promote insurance products and services using established guidelines.
• Understand insurance terminology, general insurance regulations, underwriting procedures, and sales regulatory and compliance guidelines.
• Use insurance and/or membership systems such as PPS, POS, IMS, and IPM.
• Proficiently use Microsoft Office products.
• Read, comprehend, and communicate clearly and concisely with coworkers and the public, including explaining instructions, rules, and procedures.
• Work effectively in a team and independently with minimal supervision.
• Perform outbound service calls and work under pressure in a high-volume, fast-paced customer service environment.
• Successfully complete appropriate training related to Auto Club Group products and services.
• Willingness and ability to work irregular hours, including weekends, holidays, and community events.

Responsibilities

• Respond to customer insurance inquiries, explain product features and ACG service advantages, support sales processing, and resolve complaints with management support as needed.
• Participate in team service efforts and provide consistent, customer-focused support.
• Service insurance policies and process applications, renewals, policy changes, endorsements, status or coverage changes, amendments, transfers, billing questions, and new business applications in accordance with state rules and corporate policies.
• Respond to insurance availability, eligibility, and coverage questions; prepare proposals; update electronic member information; maintain filing systems; and provide general agency support.
• Provide insurance product quotes, apply underwriting and business rules and eligible discounts, complete sales, identify cross-sell opportunities, and promote insurance, membership, financial products, credit cards, Travel, and Life referrals.
• Refer customers to agents when appropriate.
• Process insurance and membership payments, including initial, installment, lapse, and reinstatement payments.
• Conduct retention calls and contact members or insureds regarding delinquent memberships, late premiums, reinstatements, and cancellations.
• Support outbound promotional and retention calling while promoting ACG products and services according to established guidelines.
• Assist with office events that generate insurance revenue, increase member product awareness, and support local community activities.
• Analyze member and potential customer insurance needs and determine appropriate levels of coverage.
• Organize, plan, and promote the sale of ACG insurance and membership products and services.
• Maintain accurate records and perform mathematical calculations to accurately complete monetary transactions.
• Maintain the workstation and office facility while providing professional, efficient, and effective service.

Benefits

• ACG complies with applicable state and local laws regarding required benefits, including PTO and paid sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED