Licensed Customer Service Representative

TEKsystems • San Antonio, TX

20h • Onsite

About The Position

This role focuses on maintaining industry-leading service standards by providing prompt service and one-call resolution. The primary responsibilities include following up on website applications and answering inbound calls from current clients and businesses regarding policy coverage, billing, and clarification. There is no cold calling involved. The position requires timely entry of all inbound leads and the availability and dependability to multitask between systems and job duties such as documentation, taking calls, and following up on items as needed. A strong focus on a total team environment is essential to create a great culture centered around servicing the customer and driving company growth. The service team is dedicated to meeting customer needs with current policies and identifying opportunities for additional coverage and overall retention.

Requirements

• Licensed Customer Service Representative
• Availability and dependability to multitask between systems and job duties

Responsibilities

• Maintaining industry leading service standards by providing prompt service and one call resolution.
• Following up on website applications and answering inbound calls from current clients/businesses who have questions about their policy in regards to coverage, billing, clarification, etc. (No Cold Calling)
• Timely entry of all inbound leads
• Availability and dependability to multitask between systems and job duties such as documentation, taking calls, following up on items as needed.
• Focus on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed