Licensed Customer Service Representative

Porch Group•Seattle, WA

18h•Remote

About The Position

Porch Group is a leading vertical software and insurance platform focused on helping homebuyers move, maintain, and protect their homes. Homeowners of America (HOA), a subsidiary of Porch Group, is a nationwide insurance broker dedicated to customer satisfaction, making it fast and easy to find the best insurance. They offer comparison shopping for home, auto, flood, and umbrella coverage from various carriers like Progressive, Safeco, Nationwide, and Travelers, with bundling options available.

Requirements

One or more active license in Property & Casualty.
2+ years of customer service in a call center environment.
Ability to work independently and effectively in a fast-paced, high-volume call center.
Strong attention to detail and good decision-making skills.
Proven business and analytical problem-solving skills.
Product knowledge of Property and Casualty Insurance.
Gather and analyze information skillfully.
Ability to learn and properly process information with Company specific software.
Ability to follow policies and procedures.
Ability to maintain confidentiality.
Demonstrated ability to effectively manage difficult or emotional customer situations.
High school diploma or general education degree (GED).
2+ years of Property and Casualty Insurance experience and/or training; or equivalent combination of education and experience.
Insurance experience, preferably with an insurance agency or direct carrier.
Regular, predictable attendance.
Ability to adapt to change.
A positive attitude and takes pride in doing great work.
Self-motivated with a desire to succeed.

Nice To Haves

Experience with homeowners' insurance preferred.
Bilingual in Spanish preferred.

Responsibilities

Answer incoming calls and respond to customer questions regarding policies and billing, or forward calls to appropriate personnel.
Understand and comply with the assigned level of authority for taking payments and mortgage verifications.
Research customer inquiries and respond to appropriate parties in a timely manner.
Process calls in a manner that ensures service levels are met or exceeded.
Process requests within authority level and properly document files.
Interface with team members, management, and customers regarding customer service issues.
Recognize when to refer callers to underwriters and ability to do so in a timely manner.
Manage a large volume of inbound and outbound calls.
Provide accurate, valid, and complete information using the right methods/tools.
Follow communication procedures, guidelines, and policies.

Benefits

Pay Range: $54,000 - $75,600 Annually
Three (3) Medical plan options
Two (2) Dental plan options
Vision plan
Voluntary Critical Illness, Hospital Indemnity and Accident plans
Pre-tax savings options including a partially employer funded Health Savings Account
Employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options
Company paid Basic Life and AD&D
Short and Long-Term Disability benefits
Voluntary Life and AD&D plans
Traditional and Roth 401(k) plans with a discretionary employer match
Headspace (on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation)
Brio Health (quarterly wellness challenges and prizes)
LifeBalance (discounts on gym memberships, travel, appliances, movies, pet insurance, etc.)
Flexible paid vacation
Company-paid holidays (typically nine per year)
Paid sick time
Paid parental leave
Identity theft program
Travel assistance
Fitness and other discounts programs