Licensed Customer Service Representative

TEKsystems • Boulder City, NV

3d • Onsite

About The Position

Join a fast-growing, tech-first business insurance provider that’s redefining how small businesses get coverage. This is a true inbound customer service role. You’ll support existing customers and respond to inbound inquiries from small business owners who have applied online or are calling for assistance. If you enjoy helping customers, solving problems, and working in a collaborative, growth-oriented environment, this role is for you.

Requirements

• Customer service or call center experience.
• Active general lines property and casualty insurance license.
• Comfort handling inbound calls and working across multiple systems.
• Strong communication, problem-solving, and organizational skills.
• Dependability and a team-first mindset.

Nice To Haves

• Insurance customer service experience.
• Associate's degree.

Responsibilities

• Provide prompt, professional support with a focus on one-call resolution.
• Handle inbound calls and follow up on online applications.
• Assist customers with policy questions related to coverage, billing, and general clarification.
• Accurately document interactions and enter inbound leads in a timely manner.
• Navigate multiple systems while multitasking between calls, documentation, and follow-ups.
• Contribute to a team-focused culture centered on customer satisfaction, retention, and growth.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree