Licensed Account Representative (Customer Service) - Trenton

NJM Insurance Group • Trenton, NJ

1d • Hybrid

About The Position

NJM Insurance Group is seeking talented, friendly, customer service-oriented professionals to become Licensed Account Representatives in their nationally recognized contact center. As part of the NJM experience, you will receive top-quality paid training to prepare you for this position in personal lines insurance. On this team, you will play an important role in continuing to build upon the long-standing reputation of delivering award-winning service to NJM policyholders by assisting them with setting up new policies, completing policy transactions, and answering general coverage and billing questions. The company is a 5-time recipient of the Forbes Best Employers in New Jersey and has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience for 7 consecutive years. The contact center team enjoys a salary starting at $51,120.55, with the potential to earn more if licensed with experience. They also receive company-paid training and professional state licensure, a potential annual bonus incentive, a hybrid work schedule after training, and an outstanding benefits package including a 401k with an 8% match.

Requirements

• Excellent verbal and written communication skills
• Strong computer and navigation skills including proficiency in Microsoft Outlook and Word
• Accurate keyboarding skills
• Superior listening skills
• Strong multi-tasking ability
• Prior customer service or contact center experience
• Quiet, distraction-free work area at home
• High School Diploma or GED is required

Nice To Haves

• An associate’s or bachelor’s degree is desired
• Bilingual skills are valued, but not required
• Personal Lines Authority License is a plus

Responsibilities

• Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls
• Provide coverage options best suited to accommodate individual needs and administer transactions when necessary
• Demonstrate effective time management to achieve performance goals/targets
• Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.

Benefits

• Company paid training and professional state licensure
• Potential annual bonus incentive worth up to 7.5% of your first year’s base salary
• Hybrid work schedule once training is completed
• 401k with a dollar for dollar match up to 8%
• Medical Insurance (Blue Cross Blue Shield)
• Dental Insurance (Delta Dental)
• Vision (Delta Vision/ VSP)
• Flexible Spending Account
• Discounts on NJM auto insurance
• Tuition reimbursement
• Life insurance
• Additional company discounts for items like travel, service, car rental and more
• Competitive Total Rewards package
• Additional service-based contributions (401k)
• Life and Disability coverage
• Generous PTO
• Paid Sick Leave
• Paid parental leave in addition to state-mandated leave
• Discretionary bonuses
• Continuous learning options
• Access to wellness programs
• Opportunities to give back to the communities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED