Licensed ACA Customer Service Representative
About The Position
We are looking for a highly motivated Licensed ACA Customer Service Agent to join our dynamic team. We are a rapidly growing technology focused Insurance sales company whose employees maintain a competitive nature and a desire to succeed above all. Our philosophy is to provide a quality service to our clients, offering an easy and seamless experience from start to finish. We compassionately strive to take all of our client’s needs into consideration, which helps lead us to having a well-rounded understanding of who they are and what they want, so we can offer them the highest level of quality healthcare products out there. At HIA, we recognize that our most valuable asset is our people. We prioritize creating an inclusive and diverse workforce, where every individual feels valued, respected, and empowered. As our Licensed ACA Customer Service Agent you will handle inbound calls from our clients after the initial enrollment by our Sales Agents. You will also assist with outbound call campaign initiatives. You will answer customer inquiries about products & services, and resolve their concerns promptly & effectively. Feel like you have what it takes? Great! We look forward to hearing from you and having you be part of the HIA Team.
Requirements
- Demonstrated experience in the Health Insurance industry and working in a call center, in a similar or related role.
- Active 215 license in Florida (active in other states is a bonus).
- Strong written and verbal communication skills to convey complex information in a clear and concise manner.
- Detail-oriented person with strong active listening skills.
- Exceptional organizational skills and multitasking capabilities.
- Ability to thrive in sales and adapt to changing processes.
- Ability to think on your feet and take direction very well.
- Ability to remain courteous and maintain professionalism under pressure.
- Highly motivated in your own success.
- Keep up to date with best customer service practices.
- Ability to participate in a high-energy sales discussion board where everyone must participate throughout the day, as well as daily company-wide meetings on Zoom.
- Fast internet (50 - 100 Mbps or better speed).
- Good computer with 8GB+ Ram and a 3.2GHzGHz CPU/processor.
- Great headset.
- Webcam/smartphone to partake in daily company meetings.
Nice To Haves
- Active 215 license in other states.
Responsibilities
- Handle inbound calls from clients after initial enrollment.
- Assist with outbound call campaign initiatives.
- Answer customer inquiries about products & services, and resolve their concerns promptly & effectively.
- Support the needs of enrolled clients on the call center frontline.
- Be the subject matter expert in policies and simplify complex information for customers.
- Assist customers regarding payments and late payment concerns.
- Assist with ID card timeline and replacement ID card requests.
- Assist members with making updates to their application, including changes to income/household sizes.
- Assist with adding/removing dependents on an application after the sale.
- Assist members who request to renew or change their coverage.
- Assist clients with clarifying questions regarding benefits or coverage and with locating in-network providers & facilities.
- Assist with uploading required documents.
- Provide outreach support to members with alerts regarding documents that have not been uploaded.
- Support clients with questions regarding how their add-ons work (e.g., Rx savers & Ameritas dental/vision).
- Send emails to clients requesting documents, including summary of benefits.
- Work outbound call campaigns as needed.
- Make outbound welcome calls to newly enrolled clients.
Benefits
- Competitive Compensation
- Health, Dental, Vision Insurance after 3 month Probationary Period (Optional)
- 401 K + Company Matching after 3 month Probationary Period (Optional)
- Great Career development opportunities (90% of our current senior agents are promoted internally)
- Annual Company Events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
