Licensed Customer Service Representative

Gallagher • Rolling Meadows, IL

9d • Remote

About The Position

GAIS is seeking a Customer Service Representatives (CSR) for its Customer Service Department. The qualified CSR will process inbound calls for retention, billing questions, customer service, retention and cross selling. They will possess at least one or more of the following skills: telephone customer service/retention/sales/inbound call center experience/Life and health Insurance License.

Requirements

• High school diploma or equivalent required
• Holds Active Illinois Health/Life license
• Minimum 1 year customer service work experience in an inbound/outbound call center environment
• Proficient PC skills (Word, Excel, Internet)
• Ability to effectively represent and support a variety of consumer products utilizing superior communication skills
• Ability to resolve customer problems and issues as they arise utilizing intelligent analytical process
• Ability to grow within a goal oriented, heavily measured environment
• Ability to consistently meet the minimum established performance standards
• Strong Organizational Skills: must be able to research and navigate customer service software (CSC) to assist and address member’s concerns
• Strong Communication Skills: must be able to effectively communicate with members and peers to answer concerns and resolve issues in a timely manner.
• Attention to Detail ensures accuracy and maintains strong quality control procedures
• Customer Service: must be able to provide exceptional customer service to members
• Computer Proficiency: must have strong PC and typing skills
• Inbound Phone Skills: Have clear pronunciation and ability to follow scripting in accordance to compliance.
• High Level of Self motivation and ability to succeed.
• Time Management: Excellent punctuality a must.
• Fully remote: Has a designated distract free area to perform remotely as if you were in an office

Nice To Haves

• Retention experience desired
• Background in insurance or health discount industry preferred but not necessary.
• Spanish Bilingual a plus

Responsibilities

• Consistently maintain an above average on Quality Assurance monitoring scores
• Consistently meet or exceed all Customer Service individual and departmental performance metric standards
• Continuously improves key job competencies, product knowledge and attend continuous training classes
• Provide complete and accurate information to all member inquiries
• Effectively and efficiently utilize the technical resources available
• Meet departmental goals for cross sales, retention and service.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED