Licensed Account Representative (Customer Service) - Trenton
About The Position
NJM Insurance Group is seeking talented, friendly customer service-oriented professionals to become Licensed Account Representatives in their nationally recognized contact center. As part of the NJM experience, you will receive top-quality paid training to prepare you for this position in personal lines insurance. On this team, you will play an important role in continuing to build upon the long-standing reputation of delivering award-winning service to NJM policyholders by assisting them with setting up new policies, completing policy transactions, and answering general coverage and billing questions. The company is a 5-time recipient of the Forbes Best Employers in New Jersey and has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience for 7 consecutive years.
Requirements
- Excellent verbal and written communication skills
- Strong computer and navigation skills including proficiency in Microsoft Outlook and Word
- Accurate keyboarding skills
- Superior listening skills
- Strong multi-tasking ability
- Prior customer service or contact center experience
- Quiet, distraction-free work area at home
- High School Diploma or GED is required
- Bilingual skills are valued, but not required
Nice To Haves
- An associate’s or bachelor’s degree is desired
- Personal Lines Authority License is a plus
Responsibilities
- Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls
- Provide coverage options best suited to accommodate individual needs and administer transactions when necessary
- Demonstrate effective time management to achieve performance goals/targets
- Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.
Benefits
- Company paid training and professional state licensure
- Potential annual bonus incentive worth up to 7.5% of your first year’s base salary
- Hybrid work schedule once training is completed
- 401k with a dollar for dollar match up to 8%
- Medical Insurance (Blue Cross Blue Shield)
- Dental Insurance (Delta Dental)
- Vision (Delta Vision/ VSP)
- Flexible Spending Account
- Discounts on NJM auto insurance
- Tuition reimbursement
- Life insurance
- Additional company discounts for items like travel, service, car rental and more!
- Competitive Total Rewards package
- Health, Dental, and Vision insurance
- Life and Disability coverage
- Generous PTO
- Paid Sick Leave
- Paid parental leave in addition to state-mandated leave
- Discretionary bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
