License Clerk

Douglas, County of • Mn 56308, MN

11d • Onsite

About The Position

A License Clerk is responsible for performing a wide variety of customer service duties, including cash receipting, processing of documents, and collecting taxes and fees for the State of Minnesota and Douglas County regarding motor vehicle (title/registration), driver's licenses, a variety of Department of Natural Resources (DNR) transactions, and other general office duties. Daily duties may include assisting the public by processing complex motor vehicle licensing and titling transactions according to state statutes, verifying information with the Minnesota Department of Public Safety, providing a high level of customer service, processing transactions for car dealers and state and county officials, processing DNR transfers, titles, and license renewals, processing hunting and fishing licenses, performing cashier duties, balancing the cash drawer, answering telephone inquiries, processing Minnesota driver’s license and identification applications, performing vision checks and taking customer photographs, auditing applications and forms, recording and reporting necessary MN driver’s license application information, auditing previous day’s transactions, processing mail, drop-off registrations, and other correspondence, accepting and processing applications for various licenses, permits, transfers, registrations, and filings, responding to telephone and walk-in inquiries, reviewing legal documents, making copies of recorded legal documents, preparing materials, reports, forms, and other written/visual information, entering pertinent data into the computer, computing and processing payments, balancing receipts and fees, and assisting with daily inventory/stocking of license plates, stickers, and other state-supplied materials. Reliable, predictable attendance and punctuality are expected, along with compliance with all rules and policies to maintain a safe work environment. Access to Not Public Data requires employees to view or use private or confidential information only when truly needed for work, keep it secure, and ensure others who don’t need to see it don’t have access, stopping access once the task is done and storing or disposing of it properly according to Minnesota’s Data Practices Act (Chapter 13).

Requirements

• High school graduate or equivalent.
• A minimum of three years of customer service experience with the majority of time spent dealing with customers face-to-face.
• Previous experience in a position that handled money, including making change regularly.
• Previous experience in a position that utilized computer skills, including data entry and internet navigation, OR the completion of one year of post-secondary education, which would provide the same skills.
• Ability to become a certified title clerk through the State of Minnesota in the time frame required by the employer and maintain such access to DVS records.
• Must pass the MN Commissioner of Public Safety criminal history background check. This includes BCA and FBI criminal history records in addition to other federal and state repositories.
• Must be able to pass NMVTIS, Triple Check, Fast Track, and CVR training and testing.
• Must be a verifiable U.S. citizen.
• Ability to complete work accurately and on time.
• Ability to communicate effectively, both verbally and in writing.
• Ability to respond to public inquiries in a respectful, courteous, and helpful manner.
• Ability to be tactful and work well with a wide variety of people.
• Ability to understand and clearly explain instructions, policies, statutes, rules, procedures, and systems to the public.
• Ability to maintain and demonstrate working knowledge of current and changing laws and guidelines.
• Ability to organize and prioritize work, meet deadlines, and multitask.
• Ability to work independently on a variety of assignments.
• Knowledge of standard office practices and procedures.
• Knowledge of basic accounting principles, practices, and procedures.
• Ability to prepare written and statistical reports.
• Ability to follow instructions, adhere to schedules, and complete assigned work.
• Ability to work with data confidentially.
• Ability to adapt to changing work schedules.

Nice To Haves

• Previous experience as a bank teller or similar type of work.
• Previous experience working in a license bureau/motor vehicle office.
• Previous experience licensing vehicles.
• Knowledge of Minnesota Motor Vehicle Rules and Regulations.
• Knowledge of statutes and rules on the issuance of driver’s licenses, DNR, game and fish licenses, and vital records.

Responsibilities

• Assist the public by processing complex motor vehicle licensing and titling transactions according to state statutes.
• Verify various information with the Minnesota Department of Public Safety by telephone or by accessing the Deputy Registrar's Information System.
• Provide a high level of customer service by effectively communicating courteously and professionally with the general public while keeping them informed of the benefits of local purchasing of registration versus online.
• Process transactions for car dealers and state and county officials.
• Process DNR transfers, titles, and license renewals and do audits against daily reports for submission to the state (boats, snowmobiles, ATVs).
• Process hunting and fishing licenses per customer requests.
• Perform cashier duties by properly issuing correct license tabs and plates while marking paperwork correctly.
• Balance the cash drawer and reconcile with the receipting system.
• Answer a high volume of telephone inquiries regarding licensing and titling requirements.
• Process Minnesota driver’s license and identification applications by verifying information and determining and collecting fees.
• Perform vision checks and take customer photographs.
• Daily audit applications and forms.
• Record and report necessary MN driver’s license application information to ensure records are up to date.
• Daily audit of the previous day’s transactions and keyed documents.
• Process mail, drop-off registrations, and other correspondence.
• Accepts and processes applications for various licenses, permits, transfers, registrations, and filings.
• Responds to telephone and walk-in inquiries.
• Reviews legal documents to ensure accuracy and completeness and processes, as required by law.
• Makes accurate copies of recorded legal documents.
• Prepares materials, reports, forms, and other written/visual information.
• Enters pertinent data into the computer accurately for efficient retrieval of the requested document.
• Computes and processes payments; balances receipts and fees.
• Assists with daily inventory/stocking of license plates, stickers, and other state-supplied materials.
• Reliable, predictable attendance and punctuality.
• Complies with all rules and policies in order to maintain a safe work environment.
• Other duties, as assigned or apparent.
• Access and handle Not Public Data according to Minnesota's Data Practices Act (Chapter 13).

Benefits

• No-cost/low-cost health insurance plan options.
• Health Savings Account contribution.
• PERA pension plan (vested in 3 years).
• Qualified Employer for the Public Sector Loan Forgiveness Program.
• $40,000 of life insurance at no expense.
• Supplemental life insurance coverage available for employee, spouse, and dependents.
• Paid holidays (New Year’s Day, Martin Luther King Jr Day, Presidents’ Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Veterans’ Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, Personal Floating Holiday).
• Sick Leave/Earned Safe and Sick Time (1 day per month, accumulative to 90 days).
• Vacation accrual (10-30 working days based on years of service).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED