License Specialist

City of Cedar Rapids•Ia, IA

11d•Onsite

About The Position

The City of Cedar Rapids is hiring a License Specialist to join the City Clerk’s Office. In this detail-focused role, you’ll review, process, and issue a wide range of city licenses while assisting the public with questions about policies, procedures, and code requirements. You’ll also help maintain records, track license renewals, support board and commission appointments, and contribute to the preparation of City Council materials. If you're organized, customer-focused, and enjoy working at the intersection of public service and city policy—we encourage you to apply! About our Organization At the City, we are committed to employing individuals who reflect our community’s diverse backgrounds and this position is crucial in the success and strategic direction of a growing and evolving community. We appreciate and leverage the vast experience individuals bring beyond the technical requirements of a job. If you are an individual with similar experience listed here please consider applying. Experience and skills combined with commitment to our core values is key to building a greater community now and for the next generation. About our Community Nestled in the heart of Iowa, Cedar Rapids is our vibrant and diverse community known for its rich history, culture, and natural beauty. Our city has a strong sense of community which can be seen at any of our numerous parks, recreational opportunities, and family-friendly events year round. You can also explore our thriving downtown district, filled with shops, restaurants, and entertainment options, or take a stroll along the Cedar River, which runs through the heart of the city. Cedar Rapids - Why you should live here! About the Position Reviews, processes and issues numerous City licenses; assists the public in answering specific and general inquiries regarding codes, procedures and policies. The City of Cedar Rapids does not offer sponsorship for employment authorization.

Requirements

At least two years of relevant college-level course work or an Associate’s degree from an accredited college or university in a related field and One to three years of experience in record management and customer service or An equivalent combination of education and/or experience
Excellent written, verbal, and interpersonal communication skills
Proficiency with Microsoft Office
Ability to work collaboratively with a diverse population

Responsibilities

Reviews, processes and issues numerous City licenses; assists the public in answering specific and general inquiries regarding codes, procedures and policies.
Researches and works with City staff to update City Code sections relating to licenses handled by the City Clerk’s Office
Creates updated applications and application checklists and implements new licensing processes and procedures due to Code updates
Documents standard operating procedures (SOPs) and creates administrative rules for assigned license types
Assists licensees with licensing issues; tracks license expiration dates and sends renewal information to licensees; tracks required inspection approvals from City Departments and the Linn County Health Department for licensing process
Assists with the advertisement and coordination process for vacancies on City’s boards and commissions; tracking members’ terms; accepting applications; updating website to inform of vacancies
Assists with administrative support in preparing City Council agendas and packets and their posting and distribution
Answers department phones and emails; receives and directs visitors
Attends City related committee meetings and participates in discussions and recommendations
Purchases office supplies for City Clerk’s Office; monitors and pays invoices for the City Clerk’s Office copy machines usage
Arranges service calls and supplies for office equipment
Performs related work as required.