License Research Specialist

The Home Depot•Atlanta, GA

2d•Onsite

About The Position

The License Research Specialist is responsible for supporting and overseeing the daily operations of the License Research team to ensure Service Providers remain compliant with all license and lead certificate requirements across applicable states and territories. This role conducts research and analysis on existing and new licensing requirements, reviews license and lead documentation submitted by Service Providers (~2400), confirms license standing and categorization with municipalities, and verifies that license holders have valid background records in the Contractor Advantage system.

Requirements

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Experience supporting licensing, compliance, credentialing, onboarding, or Service Provider operations.
Experience working with municipal, state, or territory-level licensing requirements.
Experience maintaining compliance databases, reviewing documentation, and preparing operational reports.
Experience working with Contractor Advantage or similar background screening, compliance, or credentialing systems.
Experience working with Excel, Salesforce, and Tableau for research, analysis, and reporting.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
2 years of work experience.
PC computing skills - including MS Office and Store hardware, software and peripherals.
Strong oral and written communication skills - must be able to communicate with individuals in internal and external organizations.
Excellent critical thinking skills and an ability to resolve situations that are unstructured and require innovative and out of the box solutions.
Must be comfortable in a fast-paced environment.
Excellent negotiation & solid decision-making skills.
Ability to lead and partner with internal and external resources to drive various initiatives.
Strong conflict management, negotiation and decision making skills.
Self-starter capable of meeting tight deadlines in a fast paced environment.

Nice To Haves

No additional education.
No additional years of experience.
None

Responsibilities

Support and oversee the daily operations of the License Research team to ensure Service Providers remain compliant with all license and lead certificate requirements across applicable states and territories.
Conduct research and analysis on existing and new licensing requirements.
Review license and lead documentation submitted by Service Providers.
Confirm license standing and categorization with municipalities.
Verify that license holders have valid background records in the Contractor Advantage system.
Vendor negotiation for services and support for all AHS programs.
Research new and existing vendors for offerings; requests data; analyzes vendor response.
Select and implement Service-Level Agreements (SLAs).
Supervise the daily operations of Program RIMs; examine current in-house procedures; identify and implement process improvements; train associates in new procedures; monitor performance and provide performance feedback to DIMs.
Develop and facilitate training to SPs & field team on regulatory license requirements and permits, federal regulations and other compliance issues as needed or requested.
Partner with Help Desk, New Store Staging, and stores to resolve equipment supply issues and transitions to new products.
Partner with Install Accounting, Legal, and service providers to resolve monetary and unit issues.
Work with internal groups (Store Operations, Merchandising, FSMs,) to identify, select, and forecast installation sources.
Research and determine license, code and permit requirements by jurisdiction for Home Depot installation programs market entry or expansions and communicates requirements to field team and Service Providers.
Serve as the escalation point for SPs and the Home Depot field team to dispute/escalate license requirements dictated from state regulatory agencies and/or local municipalities.
Project manage requirements for national roll-outs, expansions into new markets, store relocations and new store openings to ensure adherence to all applicable local regulatory license/permitting/code requirements.
Conduct quarterly random Service Provider license & regulatory certifications audits to ensure compliance with state and or local requirements.
Communicate audit findings and recommended action plans to Service Providers and initiate fines as appropriate based on SPRG and audit results.