Library Technology Specialist
About The Position
The Library Technology Specialist provides technical support for equipment and information systems at the Homer Public Library and serves patrons directly at the front desk. The role works with the Library Director and the City of Homer Information Technology Department to maintain, upgrade, configure, replace, and troubleshoot library equipment; manage software and online subscriptions; coordinate with vendors; plan technology transitions; and advise on technology improvements. The specialist also helps test and refine library systems and assists staff and patrons with technology issues. Public service duties include handling library materials, answering reference questions, helping patrons locate information and use library resources, enforcing library rules, and carrying out other service functions. The specialist collaborates with library staff to maintain and update the library website and may perform other duties and special projects as assigned. Work is generally independent, with professional supervision at the start of new tasks or special projects. The role has no supervisory authority but may train library staff.
Requirements
- Graduation from an accredited four-year college with one year of library experience, or education equivalent to two years at college level with three years of library experience.
- Proficiency with common operating systems and platforms, including Windows and ChromeOS, and common office software and technology.
- Strong troubleshooting skills, including the ability to identify, resolve, or escalate technical issues effectively.
- Clear and accurate technical documentation skills, including service ticket summaries, how-to instructions, labeling, and simple diagramming.
- General knowledge of information security and the ability to assess and compare security implications of different technical approaches.
- Ability to maintain an effective working relationship with the City IT Department to ensure data security and regulatory compliance.
- Working knowledge of library organization, reference sources and techniques, the Dewey Decimal System, and reader's advisory.
- Ability to understand and carry out oral and written instructions efficiently and effectively.
- Ability to communicate clearly and concisely orally and in writing.
- Ability to train others in library functions and establish and maintain effective working relationships with the public, staff, and volunteers.
- Ability to monitor several tasks simultaneously and work under pressure.
- Skill in resolving problems and complaints.
- Ability to use initiative and work under generally independent conditions.
- Tact and diplomacy in answering questions and providing assistance in a knowledgeable and nonjudgmental manner.
- Ability to respond to changes in schedule or assignment without undue diminution in quality and quantity of work produced.
- Ability to stand, sit, and walk for three or more hours per day; bend and stretch without limitation; lift up to 10 pounds at a time; and push a wheeled, loaded book truck weighing up to 120 pounds.
- Must be available for evening and weekend work.
Nice To Haves
- Experience with library-specific software and databases is highly desirable.
Responsibilities
- Serve patrons at the library front desk, including handling materials, answering reference questions, helping patrons find information and use library resources, and enforcing library rules.
- Collaborate with library staff to maintain and update the library website.
- Maintain, upgrade, configure, replace, and troubleshoot library equipment and information systems.
- Upgrade or replace software and online subscriptions.
- Coordinate with vendors and plan transitions from one technology to another.
- Research developments in library technology and advise the Library Director and Homer IT Department on improvements.
- Participate in testing and refinement of library systems.
- Help library staff and patrons troubleshoot technology issues.
- Assist the Library Director and City IT staff in developing and applying library technology procedures.
- Train library staff in assigned tasks when called upon.
- Perform other duties and special projects as assigned.
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What This Job Offers
Job Type
Full-time
