Library Technology Specialist

City of Jacksonville • Jacksonville, FL

7d

About The Position

The Jacksonville Public Library is seeking a Library Technology Specialist to provide support for library systems applications and hardware. The role requires knowledge of the planning, support, and maintenance of library software applications and peripherals, along with a basic understanding of data analysis and reporting. The specialist provides customer service that supports the Library’s mission and promotes a positive customer experience.

The work involves varied situations and priorities, requiring judgment to select and apply appropriate procedures and standards. It is performed mainly in an office, with field work at branch libraries as needed. After-hours and on-call duty may occasionally be required depending on assignment. The position works under general supervision, with some latitude to set priorities subject to supervisor approval.

A bachelor’s degree from an accredited institution is required, with a preferred concentration in information science, information technology, or a related field. One year of experience working with library applications and hardware is required; library-setting experience is preferred. A valid driver’s license is required before appointment and must be maintained, and employees must obtain and maintain City of Jacksonville Public Driver certification.

Requirements

• Bachelor’s degree from an accredited institution.
• One year of experience working with library applications and hardware.
• Valid driver’s license before appointment, maintained throughout employment in this class.
• Obtain and maintain City of Jacksonville Certification as a Public Driver during employment in this class.
• Ability to communicate effectively verbally and in writing.
• Ability to analyze, diagnose, and correct problems; retrieve, analyze, and report data from software applications.
• Ability to read, understand, and apply technical hardware and software manuals.
• Ability to train and instruct others, prioritize work, and organize and implement hardware, software, or digitization projects.
• Ability to work with diverse populations and provide services in a non-judgmental and non-discriminatory manner.
• Ability to travel between locations and operate standard office and library hardware and software.

Nice To Haves

• Preferred concentration in information science, information technology, or another related field.
• Experience in a library setting.

Responsibilities

• Evaluate, install, operate, and perform preventive maintenance on software applications and peripherals used in library operations.
• Provide routine and escalated technical support to staff and customers by email, phone, and in person.
• Troubleshoot and repair, or report, hardware and software problems related to library applications.
• Assist in developing and implementing plans for audiovisual equipment, computer hardware, and software installations or upgrades.
• Recommend policy and procedural changes to address recurring problems with library technology systems.
• Evaluate and/or prepare technical specifications, proposals, documentation, training, and related materials for assigned library applications.
• Consult with the supervisor to identify technology needs and recommend appropriate hardware and software solutions.
• Maintain inventory and surplus records for library electronic equipment.
• Verify and receipt invoices according to established procedures, and communicate with vendors about shipment and invoice issues.
• Keep up to date with best practices related to library activities.
• Generate standard and ad hoc reports, conduct periodic audits to ensure data integrity, and translate report data into usable content for library decision-making.
• Assist with assigned projects, including leading a project task or activity.
• Report facilities issues and pick up litter on library grounds to help maintain appearance standards.
• Operate standard office and library equipment, including computers, software, peripherals, and electronic devices; use scanners and digital cameras depending on assignment.
• Travel between locations to perform assigned work.
• Perform related work as required.

Benefits

• Four weeks off during the first year of employment.
• Twelve paid holidays and one personal leave day.
• Low- and no-cost health insurance options.
• Health, dental, vision, and life insurance.
• Flexible spending plans.
• Eligibility for Federal Student Loan Forgiveness after ten years of public service and on-time payments.

What This Job Offers

• Job Type: Full-time