Library Technician

Prince William County Government•Prince William County, VA

23h•Hybrid

About The Position

Chinn Park Library in Woodbridge, VA, is seeking an energetic, organized Library Technician to join their dynamic Circulation Team. This role is crucial during a landmark renovation, where the selected candidate will help reintroduce the community to a modern library. The position is based at Chinn Park Library but may require working at alternative county library locations during the renovation. The role involves providing high-quality customer service, assisting patrons with various library services and technology, handling daily financial transactions, interpreting and applying library policies, maintaining records, performing collection maintenance, collaborating with colleagues, serving as a shift lead when needed, and supporting branch outreach and programming.

Requirements

High School Diploma or G.E.D.
Experience in processing financial transactions (cash, checks, cards) and performing daily balance reconciliations.
Experience in interpreting and effectively communicating policies and procedures to patrons.

Nice To Haves

1 year of customer service experience
Experience as a team lead or person in charge
Experience with Integrated Library Systems (ILS)
Experience with specialized library software or web applications (e.g., ILLiad, Beanstack, SAM).
Experience with meeting room reservation software and managing facility bookings.
Experience with Microsoft Office Suite (Word, Excel, Outlook, Teams).
Experience in providing reference services, reader’s advisory, and information assistance to patrons.
Experience in planning, implementing, or supporting library programming and community outreach events.

Responsibilities

Provide high-quality, welcoming customer service to patrons and internal staff.
Assist patrons with holds, item locations, branch technology, and standard office equipment.
Handle daily cash transactions and prepare accurate financial reports and reconciliations.
Interpret and apply library policies and procedures.
Process missing or damaged materials and resolve issues with patrons professionally.
Maintain, update, and audit reports, records, and databases to ensure accurate documentation.
Carry out collection maintenance, organization, and inventory needs for the branch.
Share skills, knowledge, and best practices with colleagues; actively participate in departmental and system-wide meetings and training.
Serve as shift lead as needed, ensuring a seamless workflow and staff productivity in the supervisor's absence.
Support branch outreach by creating engaging displays, assisting with library programs, and participating in community events.