Library Technician

Veterans Health Administration•Milwaukee, WI

2d•Onsite

About The Position

The Library Technician is aligned with the Medical Library and Patient Library at the Zablocki VA Health Care System in Milwaukee, Wisconsin. The role assists the Medical Librarian with the administration and operation of Library Services, supporting the medical information needs of health care personnel, Veterans, their families, and caregivers. The position manages access to online journals, monitors resource usage, searches catalogs and databases to support interlibrary loans, and uses DOCLINE and other online resources to deliver requested documents. It helps customers find and use online and print library materials, answers basic reference questions, and directs complex inquiries to the Medical Librarian. It also helps Veterans and their families locate consumer health information and maintains familiarity with relevant websites through regular training. The technician coordinates work orders, environmental management requests, IT help tickets, and other needs related to the library’s physical space and equipment. The work schedule is 8:00 a.m. to 4:30 p.m. The position is onsite in Milwaukee; telework and virtual work are not authorized. Relocation and recruitment incentives are not authorized.

Requirements

Be a U.S. citizen.
Complete the application, questionnaire, and required online assessment.
Meet Selective Service registration requirements, if applicable to males born after December 31, 1959.
Complete a background/security investigation and online onboarding requirements.
Participate in the seasonal influenza vaccination program as a Department of Veterans Affairs Health Care Personnel requirement.
Serve a one-year probationary period or two-year trial period, as applicable.
For current or former federal employees subject to time-in-grade rules, have 52 weeks at GS-6 for the GS-7 position and submit documentation showing eligibility.
Have one full year of specialized experience equivalent to at least GS-6, including experience with Microsoft Office programs, databases and the Internet; fiscal and supply procedures; an online library circulation and catalog system; and policies, procedures, techniques, and terminology for circulation, reference requests, and interlibrary loans.

Responsibilities

Assist the Medical Librarian with administration and operation of Library Services.
Manage local access links to online journals, identify access problems, and coordinate with publishers, vendors, or the national Library network Office to establish or maintain access.
Collect and track usage data for online resources.
Search union lists, VALPAC, PUBMED, MEDLINE, the Internet, and other databases for bibliographic information to support interlibrary loans and online journal resources.
Use the National Library of Medicine DOCLINE document delivery system and other Internet resources to provide requested items.
Assist library customers with locating and using online and physical print materials, including relevant portals, services, catalogs, and basic search methods.
Answer basic reference and informational questions and refer more difficult questions to the Medical Librarian.
Help Veterans, their families, and caregivers locate consumer health information resources.
Attend training related to MedlinePlus.gov, VeteransHealthLibrary.va.gov, and other consumer health information resources to stay current on website changes and new information.
Serve as a contact for work orders, EMS requests, IT help tickets, and other requests concerning the maintenance of the library space and equipment.