Library Technician - West End (Part Time)

City of Richmond•5420 Patterson Ave., VA

3d•Onsite

About The Position

The City of Richmond Public Library seeks a dynamic, enthusiastic, and hardworking person to join its team as an Part Time, entry Level Library Technician at the West End Branch Library. The incumbent will be a self-motivated individual who is a self-starter, excellent communicator and listener, team player, problem solver, and most importantly, exudes exceptional customer service. The selected candidate will join a dynamic team of individuals focused on providing excellent, prompt, and accurate services to both external and internal customers while achieving the following mission: Inform, Enrich, Empower. This position will require some days, evenings, and weekends (Saturday and Sunday) scheduling on a rotating basis. The Richmond Public Library is committed to becoming an employer of choice AND we are dedicated to the growth of our workforce. We value our employees and seek to attract and retain the best. We are also committed to individual, professional growth! The selected candidate will have the opportunity to attend applicable training and educational workshops.

Requirements

Requires a High School Diploma or GED
One year of public library related support experience
Considerable knowledge of routine and advanced clerical and other support services to assist patrons with their needs.
Proficient in math and should be able to use the Dewey Decimal System.
Comfortable using computer software including Microsoft Office Suite (Word, Excel, Publisher, PowerPoint, Outlook).
Knows how to use the standard office equipment.
Knowledge of cash register procedures.
Excellent customer service skills
Great interpersonal skills
Excellent oral and written communication skills.
Able to train volunteers, interns, AARP, and work-study students on library processes and procedures.
Ability to promote and coordinate library events such as children’s story time, art-committee, and other programs and clubs.
Ability to create displays, flyers, and other promotional materials.

Nice To Haves

An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

Responsibilities

Provides customer service
Performs circulation desk duties: Checks out materials for patrons, processes returned materials, issues, updates, and replaces library cards
Opens and closes registers, rings up payments and purchases, makes change for currency, collects money for fines and other fees, and counts funds for reports
Answers phones, sorts mail, and distributes them accordingly
Assists patrons with simple to complex requests such as pay for printing, hands out headphones and returns collateral, closes computer lab at the end of day
Maintains computer database to remove patron ID number
Shelves books and other materials in proper order; Sort and organizes library materials
Circulates library materials to customers
Assists patrons find materials or other pertinent information either online, in-person, or over the phone, as well as anticipates patrons’ needs and makes material recommendations
Fields patrons’ inquiries
Promotes and coordinates library events such as children’s story time, art-committee, and other library programs and clubs
Creates displays, flyers, and other promotional materials
Participates in staff development and training when offered
Performs other related duties as assigned