Library Clerk (Part-time)

Village of Greendale•5647 Broad Street, WI

1d•Onsite

About The Position

The Library is looking to fill a part-time Library Clerk position to work 14-18 hours per week. Under supervision of the Circulation Supervisor or Librarian-in-Charge, perform duties related to front desk customer service, library materials handling and processing, and customer technology assistance.

Requirements

High school diploma or equivalent.
Basic proficiency with Microsoft Windows, Word, email, internet browsers and searching.
Excellent customer service soft skills as evidenced by reference checks and/or Personnel Evaluation Profile ™.
Schedule flexibility for day, evening and weekend work.
Excellent oral and written communication in English.

Nice To Haves

Previous employment or volunteer experience with in-person customer service.

Responsibilities

Provide enthusiastic, proactive, sincere and high quality front desk services to customers of all ages and abilities.
Assist customers in the use of library-supplied technology.
Demonstrate patience with complex and routine questions.
Show comfort with problem resolution.
Ensure outstanding communication with public.
Perform with accuracy all circulation, technical and collection maintenance routines and procedures under direction from professional staff.
Assist with library programs and displays.
Demonstrate flexibility and ability to multitask in a busy environment.
Accept all other duties as assigned by Circulation Supervisor or Librarian-in-Charge.
Carry out instructions and work independently and seek direction when necessary.
Assume voluntary leadership roles when opportunities arise.
Provide information services as necessary.
Set priorities to meet assigned deadlines.
Develop creative, feasible and realistic solutions to problems.
Recommend proactive solutions to prevent problems from occurring.