Library Services Supervisor

Washington County • Forest Lake Svc Ctr/Headwaters/Hardwood Creek Lib, MN

6d • Hybrid

About The Position

Washington County is looking for a Library Services Supervisor to guide staff in meeting the needs of a diverse and growing community. The ideal candidate is a strong and supportive leader, a technology champion, and an experienced library professional who understands the significance of circulation services in a public library setting. Daily responsibilities include supervising library services staff, providing library customer service, contributing to efficient day-to-day library operations, and performing financial transactions. As a library leader, you will work with a team of managers and supervisors to support our mission to inspire curiosity, champion innovation, and spark curiosity.

Requirements

• High school diploma or equivalent
• Four years of office, technical, library, or customer service experience
• Bachelor's degree may substitute for up to two years of required experience
• Knowledge of library services and operations
• Knowledge of filing and sorting systems
• Skill in computers, cash registers, self-check machines, auto-materials handling systems, printers, copiers, and scanners
• Skills in accuracy and thoroughness when entering data in the computer system
• Skills in developing policies and procedures for staff
• Skill in de-escalating emotionally charged interactions with customers
• Ability to coach employees to deliver exceptional customer service
• Ability to maintain confidentiality
• Ability in assisting in budgetary tasks

Nice To Haves

• Experience working in a customer-centric environment providing customer support, solving problems for customers, and helping people find the information they need
• Demonstrated ability to drive results in a customer service setting while supporting employee engagement
• Commitment to diversity, equity, and inclusion for the benefit of staff members and our community
• Experience in a library using an integrated library system such as SirsiDynix

Responsibilities

• Supervise library services staff at libraries: Interview and make new staff recommendations, Orient and train staff, Interpret and communicate policies, rules and regulations, Create work schedules, monitor workflow and modify work assignments as needed, Investigate allegations or suspicion of employee misconduct, make disciplinary recommendations, Manage employee issues that affect customer service, Conduct performance reviews
• Provide Library customer service: Explain basic Library policies, Respond to all requests for Library services, Provide self-check-out, computer, printer and copier services information and instruction, Direct customers to librarians for research assistance, Perform circulation tasks, Develop procedures to ensure a safe and secure environment for both patrons and staff, Respond to customer escalations
• Contribute to efficient day-to-day Library operations: Complete Library card registration process, Update customer records in Library information system, Pack and unpack delivery bins, Resolve issues to avoid inefficient operations and insufficient resource allocation, Prepare reports to document service demands, peak demand periods and staff needs, Examine requests for new or revised support services and evaluate impact of new procedures, Assists and collaborates with manager in developing or revising policies and procedures, review service providers, and address any concerns, Assists in budget preparation, Assists with evaluation of new hardware and software, Assists in coordinating implementation of new technologies, system maintenance or enhancements
• Perform financial transactions: Assess returned materials and determine if damage fees apply, Determine lost materials fees and collect fines, Resolve problems with customer's Library records, Perform revenue receipting procedures, Collect printing and photocopying fees
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED