Library Services & Programming Manager

City of Tyler • Tyler, TX

23h • Onsite

About The Position

The Library Services & Programming Manager serves as the City Librarian's principal administrative partner and designated representative, providing leadership for public-facing service divisions while assisting with overall administration of the Tyler Public Library. This position oversees Youth & Family Services and Outreach & Programming and collaborates with library managers to advance strategic initiatives, develop policies, improve services, and achieve organizational goals. The Library Services & Programming Manager serves as Acting City Librarian in the absence of the City Librarian and represents the Library before City leadership, community organizations, and the public as assigned. As a member of the Library Leadership Team, the Business & Operations Manager collaborates with the City Librarian, Library Services & Programming Manager and Library Collections & Technical Services Manager to ensure effective and coordinated library operations. The Library Services & Programming Manager promotes exceptional public service, operational excellence, employee development, and organizational effectiveness while supporting the Library's strategic goals and the mission of the City of Tyler.

Requirements

• ALA-accredited Master of Library Science or Master of Library and Information Science degree
• Minimum of (5) five years of public library experience required
• At least three years of successful public library management/supervisory experience required
• Excellent customer service skills.
• Strong organizational and time management skills.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Ability to coordinate workflow and prioritize competing responsibilities.
• Ability to train, mentor, and support coworkers in a collaborative environment.
• Ability to exercise sound judgment, maintain confidentiality, and work independently.
• Ability to establish and maintain positive working relationships with staff, patrons, and community members.
• Communicates effectively in person, by telephone, and electronically.
• Proficiency with library systems and databases.
• A high degree of proficiency in MS Office suite including Excel, Word and PowerPoint.
• Ability to work a regular schedule that may include a combination of days, evenings, and weekends.
• Frequently stands, walks, bends, reaches, and stoops.
• Lifts and carries materials weighing up to 30 pounds.
• Pushes and pulls fully loaded book carts.
• Performs repetitive hand and wrist movements while operating computers and handling library materials.

Nice To Haves

• Multilingual speaking is a plus.

Responsibilities

• Assists the City Librarian in planning, directing, evaluating, and improving library operations and long-range initiatives.
• Serves as a member of the Library Leadership Team and collaborates with library managers on organization-wide initiatives, strategic planning, and organizational priorities.
• Participates in organization-wide decision-making, policy development, and strategic planning.
• Serves as Acting City Librarian in the absence of the City Librarian.
• Represents the City Librarian at meetings, committees, and community events as assigned.
• Assists with organizational planning, policy development, and long-range initiatives.
• Provides leadership and guidance on organization-wide initiatives and serves as a collaborative resource to department managers, while respecting established supervisory relationships.
• Identifies, develops, and manages grant opportunities to support library services, strategic initiatives, and special projects, including proposal development, grant administration, compliance, and reporting.
• Directly supervises the Library’s public facing services division including Youth & Family Services, as well as Outreach & Programming.
• Establishes departmental goals, priorities, service standards, and performance expectations aligned with community needs and organizational objectives.
• Supervises departmental staff by providing coaching, mentoring, and professional development opportunities.
• Recruits, hires, onboards, coaches, evaluates, and develops assigned staff and supports succession planning, performance management, and disciplinary processes in accordance with City policies.
• Fosters a culture of accountability, innovation, inclusion, and customer service excellence.
• Serves as the Manager on Duty as assigned, providing operational leadership, supporting and supervising library staff, and resolving complex patron concerns to ensure consistent, high-quality library service.
• Maintains effective communication with staff, the public, City departments, community organizations, and external partners.
• Provides effective communication on procedures and processes to staff and the public.
• Works with appropriate staff to develop improved processes, procedures, and enhancements.
• Collects, analyzes, and reports library statistics and performance measures to support strategic planning, operational decision-making, budget development, and reporting.
• Develops and manages the Library's programming and services budget, negotiates vendor and programming agreements, and oversees the acquisition of materials accordingly.
• Serves as the Manager on Duty as assigned, providing operational leadership, supervising library staff, coordinating library operations, and resolving complex patron concerns to ensure safe, consistent, high-quality library service.
• Follows all legal and policy requirements related to patron privacy and custodianship of patron records.
• Engages in continuous professional development to stay current with best practices.
• Performs other related duties as assigned

Benefits

• The City of Tyler supports a policy of a drug and alcohol free workplace. All candidates are subject to pre-employment testing, which may include, but is not limited to, Drug and Alcohol Screenings, Work Fitness Evaluation, Criminal Background Check, and Consumer Report/Credit Check.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager