Library Services Assistant

Madison College • Madison, WI

1d • Onsite

About The Position

Madison College is seeking a Library Services Assistant to support library services at Goodman South Campus locations. This position plays an important role in daily library operations by providing front-line, student-centered support to online and walk-in students, assisting with circulation, academic research, technology troubleshooting, wayfinding and access to digital and physical resources. The Library Services Assistant serve as an important point of contact for students and provide para-professional support to librarians, Student Achievement Centers and special projects as needed. Success in this role requires strong communication skills, flexibility, proficiency with academic technologies and the ability to help students locate, navigate, evaluate and cite information resources. In this role, the Library Services Assistant may work non-traditional hours, including evenings and weekends, and primarily provide coverage during evenings and other lower-traffic service periods to ensure students continue to have access to library and technology support when needed.

Requirements

• Associates degree or equivalent relevant work experience.
• 0-2 years of relevant professional work experience.
• Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Nice To Haves

• Spanish-language proficiency is not required for this position, but applicants' language abilities will be considered.

Responsibilities

• Provides research and academic technology support to help students develop information and digital literacy skills.
• Troubleshoots academic technology issues including access to and usage of learning management systems, student accounts, software, equipment, and videoconferencing tools to ensure students can effectively access systems and engage with coursework.
• Assists with physical and digital resource access and circulation of library materials.
• Facilitates checkouts, returns, interlibrary loans, deliveries and equipment loans.
• Ensures an accessible and supportive learning environment by upholding policies, resolving space usage concerns and maintaining availability of resources and equipment.
• Supports outreach and engagement efforts by assisting with marketing, event planning and promotional materials to increase awareness of services and programs.
• Collaborates on projects and quality improvement initiatives by contributing to planning, implementation and evaluation of efforts that enhance student support services.
• Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree