Library Assistant - Passport Services

City of Austin•Arlington, VA

2d•$22 - $25•Onsite

About The Position

This role will serve as a certified Passport Acceptance Agent, processing official government documents in compliance with U.S. State Department requirements and also supports daily library operations through data entry, clerical tasks, customer service, collection maintenance, basic equipment troubleshooting, and assisting patrons with locating, using library resources, and enforcing library policies.

Requirements

Graduation with a Bachelor’s degree from an accredited college or university, plus one (1) year of experience in a related field.
Experience may substitute for education up to a maximum of four (4) years.
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of money handling and accounting practices.
Knowledge of books, electronic databases, internet resources, bibliographies and reference materials.
Knowledge of equity, diversity, and inclusion principles and practices in libraries.
Knowledge of Federal, State, and Local laws.
Knowledge of City practices, policies, and procedures.
Skill in customer service principles.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in planning and organizing.
Skill in using computers and related software, including Microsoft Office products.
Ability to assist library patrons and other staff.
Ability to provide high-level customer service.
Ability to work with frequent interruptions and changes in priorities.
Ability to review materials to ensure accuracy, completeness and adherence to established formats and procedures.
Ability to use library automation and the internet.
Ability to establish and maintain good working relationships with other City employees and the public.
Ability to work with people of diverse backgrounds.
Must be able to stoop, bend, walk, and reach heights of six (6) feet.
Must be able to lift or pull book bags and equipment up to fifty (50) pounds.
Must be able to push a loaded book truck up to three hundred (300) pounds.
Must have manual dexterity to operate a computer keyboard.
Due to federal mandate, the selected applicant must be a U.S. Citizen.
Must have the ability to read, write, and speak fluently in English.

Nice To Haves

Certified Passport Acceptance Agent, or the ability to complete certification training within six (6) months of hire.
Certified Texas Notary Public, or the ability to complete certification training within six (6) months of hire.
Experience processing government or legal documents.
Experience resolving complex customer service issues.
Experience handling, reporting, and reconciling funds.
Ability to communicate effectively in Spanish, American Sign Language, or other world languages.
Ability to travel to more than one work location.

Responsibilities

Serve as a certified Passport Acceptance Agent, processing official government documents in compliance with U.S. State Department requirements.
Support daily library operations through data entry, clerical tasks, customer service, collection maintenance, basic equipment troubleshooting, and assisting patrons with locating, using library resources, and enforcing library policies.
Input library patron information into library automation system or other databases and monitors information input by other staff members.
Perform clerical activities such as answering telephones, sorting mail, filing, typing, and photocopying and mailing out materials.
Develop work schedules and monitor timesheets and payroll for administrative and volunteer staff.
Handle, report, and reconcile library funds.
Assist librarians in the maintenance of collection of books, periodicals, magazines, newspapers, and audiovisual and other materials; customer services; and research needs.
Sort books, publications, and other items according to established procedures and return them to shelves, files, or other designated areas.
Troubleshoot basic computer, printer, and copying equipment problems that arise.
Act as a liaison with Library vendors, delivery services and maintenance.
Instruct and assist staff and the public with using reference sources, automated information sources, software, and the internet.
Explain and enforce library policies and procedures to the public and staff.
Answer routine inquiries and refer patrons in need of professional assistance to librarians.
Locate library materials for patrons, including books, periodicals, audio tapes, Braille volumes, and pictures.
Provide leadership, training, and guidance to others.
Fully execute passport applications including photo services.
Provide information and assistance to Passport Services Office customers on the phone, via email, and in person.
Work collaboratively with and train employees in the Passport Services Office and other involved units.
Maintain, store, and reorder necessary forms and supplies.
Collect, document, and reconcile all applicable fees.
Comply with all pertinent federal regulations regarding Passport Acceptance Facilities.