Library Assistant - Passport Services

City of Austin•Austin, TX

1d•Onsite

About The Position

This role will serve as a certified Passport Acceptance Agent, processing official government documents in compliance with U.S. State Department requirements and also supports daily library operations through data entry, clerical tasks, customer service, collection maintenance, basic equipment troubleshooting, and assisting patrons with locating, using library resources, and enforcing library policies.

Requirements

Graduation with a Bachelor’s degree from an accredited college or university, plus one (1) year of experience in a related field.
Experience may substitute for education up to a maximum of four (4) years.
Knowledge of money handling and accounting practices.
Knowledge of books, electronic databases, internet resources, bibliographies and reference materials.
Knowledge of equity, diversity, and inclusion principles and practices in libraries.
Knowledge of Federal, State, and Local laws.
Knowledge of City practices, policies, and procedures.
Skill in customer service principles.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in planning and organizing.
Skill in using computers and related software, including Microsoft Office products.
Ability to assist library patrons and other staff.
Ability to provide high-level customer service.
Ability to work with frequent interruptions and changes in priorities.
Ability to review materials to ensure accuracy, completeness and adherence to established formats and procedures.
Ability to use library automation and the internet.
Ability to establish and maintain good working relationships with other City employees and the public.
Ability to work with people of diverse backgrounds.
Must be a U.S. Citizen.

Nice To Haves

Certified Passport Acceptance Agent, or the ability to complete certification training within six (6) months of hire.
Certified Texas Notary Public, or the ability to complete certification training within six (6) months of hire.
Experience processing government or legal documents.
Experience resolving complex customer service issues.
Experience handling, reporting, and reconciling funds.
Ability to communicate effectively in Spanish, American Sign Language, or other world languages.
Ability to travel to more than one work location.

Responsibilities

Inputs library patron information into library automation system or other databases and monitors information input by other staff members.
Performs clerical activities such as answering telephones, sorting mail, filing, typing, and photocopying and mailing out materials.
Develops work schedules and monitors timesheets and payroll for administrative and volunteer staff.
Handles, reports, and reconciles library funds.
Assists librarians in the maintenance of collection of books, periodicals, magazines, newspapers, and audiovisual and other materials; customer services; and research needs.
Sorts books, publications, and other items according to established procedures and return them to shelves, files, or other designated areas.
Troubleshoots basic computer, printer, and copying equipment problems that arise.
Acts as a liaison with Library vendors, delivery services and maintenance.
Instructs and assists staff and the public with using reference sources, automated information sources, software, and the internet.
Explains and enforces library policies and procedures to the public and staff.
Answers routine inquiries and refers patrons in need of professional assistance to librarians.
Locates library materials for patrons, including books, periodicals, audio tapes, Braille volumes, and pictures.
May provide leadership, training, and guidance to others.
Fully execute passport applications including photo services.
Provide information and assistance to Passport Services Office customers on the phone, via email, and in person.
Work collaboratively with and train employees in the Passport Services Office and other involved units.
Maintain, store, and reorder necessary forms and supplies.
Collect, document, and reconcile all applicable fees.
Comply with all pertinent federal regulations regarding Passport Acceptance Facilities.