Library Services Assistant I

Washington County•Lake Elmo Library, MN

1d•Hybrid

About The Position

Washington County Library is seeking experienced customer service professionals to serve as Library Services Assistants. The individuals who fill these positions will provide exceptional customer service and contribute to making the library a welcoming and inclusive environment. We recognize a need for our staff to represent the community we serve, and we are seeking candidates from all racial, cultural, and gender-diverse communities. This position is fast-paced and requires a significant amount of physical activity and multi-tasking. Duties include greeting customers (in person, virtually and by phone), registering new customers for library cards, assisting library users with circulation services, checking in, sorting, and shelving library materials, and utilizing your digital literacy skills to help customers with their computer, digital device and printing needs.

Requirements

High school diploma or equivalent
One year of paid work experience that includes six months of customer service
Six months using computers and software applications
Promote a diverse, culturally competent, and respectful workplace
Demonstrates knowledge of library services
Demonstrates knowledge of filing and sorting systems
Demonstrates skills in computers, cash registers, self-check machines, auto-materials handling systems, printers, copiers, and scanners
Demonstrates skills in accurate fee collections
Demonstrates skills in software programs used by the Library
Demonstrates skills in accuracy and thoroughness when entering data in the computer system
Demonstrates ability to follow Library policies and procedures
Demonstrates ability to approach others in a tactful manner
Demonstrates ability to manage difficult or emotional customer situations
Demonstrates ability to maintain confidentiality

Nice To Haves

Experience working in a customer-centric environment providing customer support, solving problems for customers, and helping people find the information they need.
Ability to interact and communicate in person and in writing in a friendly and meaningful way with people of diverse backgrounds, cultures and ethnicities.
Experience working with a team to meet immediate customer needs, shifting focus when needed, and innovating new ideas for improved service.
Ability to provide technology assistance in a clear, succinct, and patient manner.

Responsibilities

Explain basic Library policies, procedures and services such as mobile apps, requesting items, privacy of customer information, activities in the building, etc.
Respond to all requests for Library services in person or by telephone at the service desk
Register new customers and resolve problems with current customer accounts
Provide self-check-out, computer, printer and copier services information and instruction
Direct customers to librarians for research assistance
Check out Library materials
Follow procedures to ensure a safe and secure environment for both customers and staff
Contact customers by telephone and email regarding missing materials, hold requests, inquiries and other customer needs and concerns
Prepare the library building and equipment for opening and closing; check all systems and building areas to ensure safety, security and functioning of equipment
Complete Library card registration processes for new accounts received through the mail or other sources
Pack and unpack delivery bins
Process and distribute daily deliveries, new materials received, interlibrary loan materials, and mail
Assist with a variety of tasks to maintain the condition of materials in the collections
Remove and return books that do not belong to Washington County Library
Shelve library materials and ensure shelving order
Maintain displays and replenish giveaway materials
Assist librarians with program activities including but not limited to story time and summer reading programs
Order and receive supplies
Locate requested materials and file as appropriate
Monitor and use automated materials handling systems
Maintain self-check-out machines
Produce a variety of statistical reports
Assess condition of returned materials and determine if damage fees apply
Place charges for lost materials fees and collect on customers' accounts
Resolve problems with customers' fees and other charges
Collect printing and photocopying fees
Reconcile daily financial transactions and weekly revenue reports
Work with volunteers
Perform other duties as assigned