Library Services and Outreach Assistant

Clermont County Public Library•Batavia, OH

About The Position

The Library Services and Outreach Assistant focuses on fulfilling collection requests and handling library materials efficiently. The role is primarily operational, ensuring materials are processed, shelved, and delivered accurately and on time, while also providing welcoming guest service. It involves frequent movement, lifting, and organizing materials. The assistant participates as needed in library programs, pop-up libraries, outreach events, and other system-wide initiatives. The role supports library guests, staff, vendors, volunteers, and community partners; helps maintain branch operations and facility safety; and may assist with staff training, volunteer activities, committees, and short-range goal setting. Work may take place at other branches as necessary. The position is 40 hours per week, non-exempt, and classified as Bargaining Unit.

Requirements

High school diploma.
Ability to work efficiently in a physically active role, including lifting up to 50 pounds and maneuvering book carts up to 200 pounds.
Ability to establish and maintain excellent working relationships with staff, guests, volunteers, and workgroups while respecting diversity and people of all ages.
Ability to show courtesy and tact, maintain composure, demonstrate diplomacy, preserve confidentiality, and address issues and complaints with the public and staff.
Effective verbal and written communication skills in a variety of formats, and ability to use communication tools to stay informed of policy and procedural changes and communicate with the manager daily.
Knowledge of operating office equipment such as printers, telephones, and copiers, including faxing and scanning, and performing minor maintenance and troubleshooting.
Knowledge of current and classic library materials for all ages.
Strong organizational and attention-to-detail skills for managing high volumes of materials.
Analytical ability to understand and answer typical reference questions and refer more difficult questions to appropriate staff.
Ability to exercise independent judgment, work without direct supervision, manage time and multiple priorities, and concentrate despite frequent interruptions.
Proficiency with Microsoft Office applications, the Library's circulation system, and technology such as the Library's app, e-material platforms, and databases; ability to learn new skills and technologies.
Ability to maintain working knowledge of library services, materials, and programs and promote them to all ages.
Ability to perform periodic self-evaluation and set long- and short-range goals and priorities.
Self-motivation and effective problem-solving and decision-making skills.
Strong guest service skills and ability to interpret Library policy and procedures for guests.
Ability to work evenings and weekends as required.
Reliable transportation to travel to and from other branches and departments; willingness to work at other branches as necessary.
Ability to handle repetitive motions related to material handling.
Ability to safely reach, stoop, stretch, and use step stools and ladders to retrieve and shelve materials, conduct programs, carry equipment, maintain facilities, rearrange furniture weighing under 50 pounds, and shovel snow.

Nice To Haves

Two years of relevant experience.

Responsibilities

Demonstrate welcoming behaviors and internal service standards when interacting with vendors, guests, and staff.
Retrieve, process, and fulfill collection requests accurately and efficiently.
Check library materials in and out, process holds, and manage item transit between branches.
Sort, shelve, and organize materials using the Dewey Decimal Classification system.
Assist guests in locating materials and using library resources, including providing reading recommendations.
Monitor collection condition and assist with basic upkeep and donation processing.
Perform opening and closing procedures, including financial reconciliation, material preparation, and maintaining branch appearance.
Perform general clerical duties as assigned.
Assist in training new staff on circulation, collection-related duties, library policies, and procedures; may mentor new staff.
Track and compile relevant statistical data as assigned.
Ensure facility safety and report issues to the Manager or Facilities Department.
Participate in required professional development.
Maintain regular and predictable physical attendance.
Participate in pop-up libraries and other outreach events as needed.
Serve on committees and assist with system-wide decision making, short-range goals, objectives, and priorities.
Assist with supervision of volunteer activities.