Mobile Services Library Program Associate

City and County of Denver • Denver, CO

6d • Onsite

About The Position

The Denver Public Library (DPL) is seeking a Library Program Associate to design dynamic outreach and programming opportunities, implement library services to a diverse customer base, strengthen community connections, and provide daily bookmobile service. This role operates primarily out of the Central Library but may be reassigned based on operational needs. The position provides community access to a wide variety of library services, represents the Denver Public Library to stakeholders and the community, and assists customers with questions, resources, readers advisory, and technology navigation. It also involves clerking, shelving, driving large vehicles for bookmobile service, collaborating with staff and branches to identify outreach needs, planning and participating in special events, and developing partnerships with community members and organizations. The role requires understanding and delivering on community library needs.

Requirements

• Graduation from high school or the possession of a GED, HiSET, or TASC Certificate.
• Three (3) years of technical or administrative experience performing standard research and evaluation, preparing and presenting course work or programs, or implementing work processes.
• Excellent customer service skills.
• Knowledge and experience with community engagement practices.
• Ability to listen to and evaluate community needs and design services and programming to meet those needs including the ability to facilitate group conversations.
• Ability to work in a physically demanding environment with continuous lifting of objects weighing up to 50 lbs and moving heavy carts in tight spaces.
• Ability to provide equitable and empathetic customer service drawn from lived experiences and knowledge of EDI concepts and practices.
• Ability to create a welcoming environment for all ages.
• Skill in using and assisting customers with technology.
• Experience with program design and evaluation.
• Ability to work independently.
• Ability to thrive working in an environment with constant public contact with people from all backgrounds and age groups.
• Ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity, and a sense of humor in working with customers, coworkers and community.
• Ability to creatively solve problems, negotiate, and handle stressful situations in a positive manner including setting boundaries and safety expectations with coworkers and community members.
• Knowledge of presenting and providing library services to customers with varying levels of experience and knowledge.
• Skill in choosing appropriate materials for programming and outreach.
• Ability to safely operate large vehicles varying from around 20 to 35 feet in length.

Nice To Haves

• Knowledge of positive youth development practices or experience (personal or professional) working with youth.
• Much of this work is done in an outdoor environment.

Responsibilities

• Design dynamic outreach and programming opportunities.
• Implement library services to a diverse customer base.
• Strengthen community connections.
• Provide daily bookmobile service.
• Assist customers with questions, provide resources, offer readers advisory, and help navigate technology.
• Perform clerking and shelving duties.
• Drive large vehicles daily for bookmobile service.
• Collaborate with other staff and library branch locations to identify library outreach needs in metro Denver.
• Assist in the planning and participation in special events.
• Utilize mobile tools, including driving large vehicles, to increase library presence in the community.
• Develop and maintain strong and lasting partnerships with community partners.
• Work directly with community members to understand and deliver on their library needs.

Benefits

• Four (4) Medical Plans
• Dental Insurance
• Vision Insurance
• Pension Plan for Life (employee contributes 8.45%, employer matches at 17.95%)
• 457 (b) Retirement Plan
• PTO (over 3 weeks in your first year)
• 4 paid wellness days
• 12 paid holidays
• CARE Bank
• Family Leave Benefits
• Employee Assistance Program (6 counseling sessions per year, legal assistance, financial counseling, discounted recreation center passes)
• Employee Volunteer Program
• Learning and Development Opportunities; Courses and Career Development Resources
• EcoPass (unlimited free RTD bus/train rides)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED