Program Coordinator - Outreach & Partnerships (Library Services)

Hillsborough County Clerk of Court & Comptroller

3d•Onsite

About The Position

Performs professional level work developing, organizing, administering, and evaluating assigned programs and functions, providing guidance and technical expertise to assigned program staff, other departments, the community, and program participants. Incumbent may coordinate one or more specialized programs. The Program Coordinator – Outreach & Partnerships maintains and nurtures long-lasting partnerships as well as coordinates outreach opportunities that contribute to the Hillsborough County Library’s growth and visibility.

Requirements

Bachelor's degree
At least two years of experience with coordinating a program or function of a library
Excellent verbal and written communication skills
Strong organizational skills
Comfortable with technology including presentation, scheduling and spreadsheet software
Knowledge of the specific functions, activities, and services provided by the assigned programs and projects.
Knowledge of applicable laws and regulations governing assigned programs and projects.
Knowledge of organizational and methods and procedures relating to the effective coordination and administration of assigned programs.
Ability to plan, organize, coordinate and supervise the work of assigned staff.
Ability to communicate effectively, both orally and in writing.
Ability to prioritize work.
Ability to work effectively with others.
Ability to follow oral and written instructions and established procedures.
Ability to organize programs, projects and special events.
Ability to monitor, oversee and provide guidance to volunteers, assigned staff, clients and customers.
Ability to maintain files and records and prepare reports and correspondence.
Ability to use a computer and related software.
Ability to organize and to multi-task.
Graduation from an accredited four-year college or university
One year of experience directly related to the assigned program
Possession of a valid Florida driver's license.

Nice To Haves

Bilingual skills (speaking and writing proficiency in English and Spanish) are highly desirable.

Responsibilities

Maintaining and managing existing relationships with internal and external agencies
Consulting with staff and helping them negotiate and nurture partnerships
Receiving and processing requests for outreach and partnerships opportunities
Coordinating the operational details of outreach events, including staffing, materials, and equipment
Driving vehicles throughout Hillsborough County to provide library outreach services at a variety of locations including schools, community organizations, government sites, and other partner locations
Representing the library in the community by developing and delivering presentations and staffing informational tables to provide library card sign-up and assistance
Planning, promoting and presenting outreach programming
Acting as the library’s ambassador at community events by promoting library resources, programs and services
Creating and submitting reports on outreach activities and partnerships
Maintaining and communicating policies and procedures related to outreach and partnerships
Providing training for library staff
Providing support for library Passport Services, including completing passport acceptance agent training and passing the certification exam annually
Plans, develops, organizes and evaluates work processes to ensure the efficient delivery of program services and fulfill program objectives.
Participates in needs assessment data analysis to assist in developing grant applications to obtain funding for assigned projects.
Interprets/explains policies, processes, applicable laws, rules, regulations, and guidelines specific to an assigned program to resolve problems, answers program questions, and provides information to current and potential program participants views existing policies, procedures, and directives and recommends changes where necessary.
Coordinates action where several organizational entities are involved and follows up to ensure that all details and program requirements are met.
Reviews program operations for compliance, identifies program strengths and weaknesses and areas of non-compliance, and recommends corrective action.
Instructs individuals and groups on proper methods and procedures for compliance with program regulations.
Writes or revises procedural and training manuals and summary reports.
Conducts orientation, training and presentations for individuals, groups, and organizations.
Recruits and trains volunteers and program staff and develop work schedules to provide appropriate staff coverage.
Conducts customer/participant surveys to gather information on program services and customer satisfaction and identify gaps in services.
Assists in the development of the program budget, monitors expenditures.
Processes pre-approved expenditures and assists with preparing grant applications.
Resolves problems encountered during daily operations and determines appropriate solutions.
Performs other related duties as required.