Library Info Specialist 3

The University of New Mexico•Albuquerque, NM

2d•Onsite

About The Position

The College of University Libraries and Learning Sciences (CULLS) seeks a Library Information Specialist 3 to provide customer, circulation, and reference/information services, along with facility oversight, to support a safe and productive learning environment. The position is part of Access Services, a collaborative team that helps UNM and community users access resources and information across library locations and online. Access Services includes circulation, resource sharing, technology lending, course reserves, information and research support, and collection maintenance. The position is based in Zimmerman Library on UNM’s Central Campus. The successful candidate will perform complex and specialized tasks in a fast-paced public services setting, providing high-quality services at in-person and online service points. The role monitors daily operations, helps implement and communicate operating policies and procedures, participates in library services working groups, and may coordinate, prioritize, and oversee other staff and/or student employees. Regular work may include service and process improvement and updating documentation for established procedures and workflows. Creating a welcoming and inclusive environment for library users is an ongoing expectation. The position has an eight-hour workday Monday through Friday between 6:30 a.m. and 6:30 p.m., depending on operational needs, with occasional evening or weekend support required. The anticipated schedule is Monday through Friday, 9 a.m. to 6 p.m., including closing Zimmerman Library on Fridays and/or other days as necessary. The position is regular, full-time, exempt, benefits-eligible, and not eligible for remote work. The University of New Mexico requires a pre-employment background check for regular staff positions.

Requirements

Bachelor’s degree.
At least 3 years of experience directly related to the duties and responsibilities; completed degrees above the minimum education requirement may substitute for experience on a year-for-year basis.
Strong communication and problem-solving skills.
Demonstrated service orientation and ability to work effectively in a team environment.
Interest in learning and growing as a library professional.

Nice To Haves

Experience with library circulation and information services, including services delivered in person, by phone, email, chat, and text.
Experience with library collections maintenance.
Experience working independently with building and facilities responsibilities, including safety and security.
Demonstrated use of Microsoft Office Suite and knowledge of specialized software such as SpringShare, integrated library system (ILS), and interlibrary loan (ILL) products.
Demonstrated ability to communicate effectively, orally and in writing.
Demonstrated commitment to serving a diverse population of students, employees, and community members.

Responsibilities

Provide customer, circulation, and reference/information services at in-person and online service points.
Oversee library facilities to help ensure a safe and productive learning environment.
Monitor daily operations and participate in implementing and communicating operating policies and procedures.
Serve on library services working groups.
Coordinate, prioritize, and oversee the work of other staff and/or student employees, as needed.
Contribute to service and process improvement, including updating documentation for established procedures and workflows.
Help create a welcoming and inclusive environment for library users.
Provide occasional evening or weekend support as required and close Zimmerman Library on Fridays and/or other days as necessary.