Library Coordinator

Forsyth County•Winston-Salem, NC

About The Position

The Library Outreach Coordinator develops outreach collaborations and relationships to promote library services, customer relations, and relevant programs for Forsyth County residents of all ages and backgrounds. The role serves adults in transition, adult group homes, older adults, people with disabilities, teens, families, intergenerational groups, and children. It includes operating county vehicles, including bookmobiles, to deliver outreach services at locations throughout Forsyth County. Approximately 60–65% of the work involves programming and promoting library services in the community. The position circulates materials through mobile library services and manages designated collections. It also involves planning and facilitating programs, processing materials and library cards, maintaining displays, marketing collections, responding to reference and reader’s advisory requests, and performing clerical and branch public-service duties. The employee observes and reports vehicle maintenance needs and maintains work and collaborative spaces. The work involves considerable public contact and requires tact, courtesy, and a focus on customer service. The position reports directly to the Outreach, Diversity and Inclusion Manager and is evaluated through scheduled meetings and evaluation periods.

Requirements

High school graduation or GED and two years of library experience; a higher education level may substitute for all or part of the experience requirement.
Maintain a valid driver's license in good standing, without a lapse or loss of driving privileges, in compliance with North Carolina law and applicable DOT standards for commercial motor vehicle drivers when required.
Thorough knowledge of the book collection, reference books, and other library materials.
Working knowledge of library-system policies and procedures and knowledge of library information and resources.
Ability to plan and present library programs effectively and promote interest in library services.
Ability to relate to a wide range of children and older adults.
Ability to communicate tactfully and courteously and maintain effective working relationships with employees.
Ability to supervise a small work group.
Ability to perform duties involving bending, stretching, squatting, pushing book trucks, and lifting bins.
Must comply with the required criminal history record check for positions involving interaction with children.

Responsibilities

Schedule, plan, facilitate, and assess library programming in the community and at outreach sites.
Develop and maintain relationships with agencies and organizations receiving outreach services.
Operate large vehicles, including bookmobiles, and prepare bookmobiles for site visits.
Circulate library materials and manage designated collections, including material handling, check-ins, checkouts, and holds.
Assess library applications and issue library cards.
Answer questions and promote library services, including responding to reference and reader’s advisory requests.
Provide public-service desk support at library branches.
Assess and weed assigned library selections.
Route service requests and needs to appropriate contacts.
Observe and report maintenance needs for bookmobiles and county vehicles to the Outreach Services and Bookmobile Supervisor.
Maintain work and collaborative spaces and perform related clerical duties.
Perform other duties as assigned.