Library Branch Coordinator - Athens
About The Position
The Branch Coordinator serves as a key point of contact for patrons, staff, and the community at the Athens Branch of the Marathon County Public Library. Under the direction of the Library Services Manager, the position coordinates daily branch operations, supervises staff, manages scheduling, and helps deliver welcoming, high-quality circulation and reference services. This hands-on leadership role supports staff, responds to patron needs, coordinates programs and events, and identifies ways to improve the patron experience and branch efficiency. The coordinator also helps ensure the branch is welcoming, safe, and engaging for everyone. This is a 30-hour-per-week part-time position. Hours may include days, evenings, and Saturdays as needed to meet staffing demands, and additional hours may be required. The starting salary is $27.61 per hour. The position is eligible for benefits prorated based on 30 hours per week. Work is primarily performed in a public library environment, with frequent interaction with patrons, staff, volunteers, and community members.
Requirements
- Two years of experience in a public library or related customer service environment; equivalent combinations of education and experience will be considered.
- Strong leadership, communication, organization, and customer service skills.
- Ability to lead, mentor, train, and work effectively with a diverse team.
- Ability to provide excellent customer service with empathy, enthusiasm, patience, and a positive attitude.
- Ability to communicate clearly and build positive relationships with patrons, staff, community organizations, and library administration.
- Ability to manage multiple priorities and a high volume of work while maintaining accuracy and professionalism.
- Strong problem-solving skills and ability to exercise sound judgment and adapt to changing situations.
- Ability to learn and effectively use library software, electronic resources, computers, and standard office technology.
- Ability to interpret and consistently apply library policies and procedures.
- Commitment to ongoing learning and professional development.
- Valid Wisconsin driver's license and reliable means of transportation.
- Ability to regularly stand, walk, bend, reach, kneel, crouch, shelve, keyboard, and perform other repetitive movements; use equipment or aids to reach materials on high and low shelves; lift and carry up to 50 pounds; and push and maneuver book carts weighing up to 75 pounds.
Nice To Haves
- Bachelor's degree preferred.
Responsibilities
- Coordinate day-to-day branch operations, including staffing, scheduling, workflow, and service coverage.
- Supervise, train, mentor, and support branch staff, and participate in the performance review process.
- Serve as a communication liaison between branch staff and library administration, fostering open, respectful, and collaborative communication.
- Provide customer service and assist patrons of all ages with circulation, reference, technology, library resources, databases, computers, and other information needs.
- Respond to patron questions and concerns, provide guidance and technical assistance, and resolve customer service issues professionally and empathetically.
- Coordinate and promote branch programs, events, and services for children, teens, adults, and the broader community.
- Build relationships with community members, organizations, and local leaders, and seek opportunities to promote library services and resources.
- Help maintain a safe, clean, welcoming, and well-functioning branch; monitor facility needs and report safety, security, maintenance, or equipment concerns.
- Follow emergency procedures, including monitoring severe weather information and responding appropriately to weather-related situations.
- Support routine branch operations, including circulation, processing and shelving materials, shelf reading, deliveries, holds, patron accounts, supplies, correspondence, and daily cash transactions.
- Assist with the development and implementation of library services, policies, procedures, and process improvements.
- Identify opportunities to improve workflows, increase efficiency, and enhance the patron experience.
- Maintain accurate records and documentation and participate in special projects, committees, and professional development activities.
- Maintain regular and predictable attendance, with flexibility to work additional hours as needed.
- Perform related duties as assigned.
Benefits
- Benefits are available to this part-time position and are prorated based on 30 hours per week; specific benefits are not listed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Manager
