Library Associate - HS
About The Position
The Library Associate works under the general supervision of the Callaway County Public Library Services Manager. The position guides patrons in selecting reading materials and information resources, handles borrowing, reservations, and returns of library materials, and may plan and present programs. The role serves patrons through circulation, reference, reader advisory, technology assistance, and other library services. The position calls for customer service, clear communication, ongoing learning, and adherence to library ethics and values. It also requires accountability and computer literacy, including using email, social media, the library automation system and online catalog, and reference databases. The position has no supervisory responsibilities. Duties, schedule, shift assignments, and work location may change as business needs require.
Requirements
- High school diploma or equivalent.
- Computer literacy and adequate keyboarding skills.
- Basic email skills, including opening, creating, and sending messages.
- Familiarity with blogs, wikis, and social media.
- Ability to search and use a library automation system or online catalog and reference databases.
- Ability to stand for extended periods, push bookcarts, bend, stoop, reach, and lift.
Nice To Haves
- Previous library experience.
- At least 48 hours of college credit.
- One year of customer service experience.
- Experience may be substituted for college credit.
Responsibilities
- Check out library materials, enter library card information into the library automation system, update patron files, check in materials, and shelve them.
- Interview patrons to determine their needs and locate appropriate materials.
- Provide reference and information services using print materials, reference databases, and the Internet, and deliver information in person, by telephone, email, or other appropriate methods.
- Consult with other staff to pool knowledge for patrons and assist staff in providing services and programs.
- Assist patrons with the library catalog, public computers, copiers, Internet-based information, and databases.
- Develop skills in using the automation system to access collections and recognize popular titles and authors for reader advisory services.
- Participate in in-service training and, possibly, staff planning committees.
- Possibly plan and present programs for all ages, including hosting programs.
- Possibly maintain special files at the supervisor's request and provide clerical assistance, such as compiling patron-use statistics.
- Maintain public bulletin boards so information is appropriate, orderly, and timely.
- Identify damaged materials, shelf-read, and check lists against computer holdings in consultation with the manager.
- Assist other departments during declared emergencies when called upon.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
